Paid my money to the incorrect Member

I would like to express my complete disgust with Imperial Motus Med. They paid my refund into the incorrect account which was not mine and now they are telling me that I need to wait for them to get the money back from the person they paid the money to in order for me to get my refund.

My reference number is 1350129 being by Sellwane (Call Centre Agent) and Thembela (Supervisor) is unable to tell me why I need to wait for my money due to Imperial *****ulently changing my banking details and paying my money to a different account...