Active since Jun 2016
16
Reviews
0
Industries
Reviews
16 reviews18 months ago
Complaint Regarding Poor Service from Private Banker
Dear Nedbank , I am writing to express my extreme dissatisfaction with the service I have been receiving from my private banker, Khaya Xaba. Despite numerous attempts to contact him, I have been unable to reach him by phone, email, or WhatsApp. His failure to return my calls or respond to my messages is unacceptable and has resulted in significant inconvenience. I am a new customer to the Nedbank and was convinced by Khaya to move from FNB which i have been a customer of for many years. When making the move over to Nedbank my expectations were very high. However, the lack of attention and responsiveness from my private banker (Khaya Xaba) has fallen far short of my expectations. I am deeply disappointed with the service I have received and feel that this matter needs to be addressed promptly. I trust that you will take this matter seriously and take immediate steps to rectify the situation.
0 replies
32 months ago
Billing Query
Good morning, I would like to raise serious concern about billing issues I have with Vodacom Fibre. I had a discussion with a agent on the 25th of July and they promised to get back to me as this matter needed to be resolved by your accounts department they gave me the following ref: Vodacom: Good day Your ticket number is SR230725-306821 NoReply(2-XFAFPSH). I've phoned numerous times thereafter and the agents keep telling me that no one from accounts has attended to the query yet. I've been billed incorrectly this month with close to double the amount I signed for and I am currently on the phone holding to speak to a manager for over 20 min. I would think that being the biggest service provider in the country would also mean giving the best service, but this is definitely not the case. Please could I ask that you contact me as a matter of urgency on my personal number Thank you in advance
264 replies
33 months ago
Paid my money to the incorrect Member
I would like to express my complete disgust with Imperial Motus Med. They paid my refund into the incorrect account which was not mine and now they are telling me that I need to wait for them to get the money back from the person they paid the money to in order for me to get my refund. My reference number is 1350129 being by Sellwane (Call Centre Agent) and Thembela (Supervisor) is unable to tell me why I need to wait for my money due to Imperial *****ulently changing my banking details and paying my money to a different account...
0 replies
34 months ago
Vodacom Fibre Blackout - Worse service provider ever
I am now without connectivity on my Vodacom Fibre line for the last 3 days, first conversation they advised me that it's a Vuma issue it will be resolved by the time I get home. Second day I call they advised technicians are still working on the matter, unable to give me timelines. This afternoon I called again and finally got a reference number SR230622-215597 and later was informed on twitter that the matter has been resolved. I got home, rebooted rooter and fibre box several times still no connectivity. Tried calling the support number it's not working. Spoke to someone on twitter and told them they should send out a technician to attend to the matter, all they could tell me was they'll give the team my number. Unable to assist with timelines or anything so I'm not quite sure what the use of your Twitter support is as they are unable to assist. You expect me to pay my full month subscription but you can't render a service for the period you want payment for. Can I please get someone to contact me as a matter of urgency!
106 replies
69 months ago
Incompetence of Dispute department
I completed a dispute form for a purchase made at Zando that was unsuccessful. I Attached the dispute form on the email from Zando that the transaction was unsuccessful and still the agent who received my dispute is asking for proof from Zando... Please see correspondence below Dear Tracy, Your order 400439145 has been cancelled because your payment could not be completed. This could have happened because your card payment was unsuccessful, or you did not complete the Instant EFT payment via the checkout process. Possible reasons for Card payments: • You attempted to pay via Debit/Credit Card but entered the Security PIN / Name / Expiry date incorrectly or your card is not activated for online transactions by your bank. We suggest you select another payment method for your next order or contact your bank to enable your card for future transactions. • You did not update the OTP sent as a SMS by the Bank. Sometimes the phone number registered with your card or bank account is different than the one in use at the time of your transaction. Please contact your bank to update to the correct phone number or use the SIM card associated with your bank account to get the OTP. • You have insufficient funds/credit. In this case, please select another payment method or create an order after you have sufficient funds/credit on your card/bank account. • The bank has declined to process this transaction. Possible reasons for Instant EFT payments: • You did not complete the Instant EFT payment as part of the checkout process. The payment must be completed during the process initiated via our checkout to ensure that it is allocated to your order. Payments made outside of this system will not apply and will need to be refunded to you. • You did not update the OTP sent as a SMS by the Bank. Sometimes the phone number registered with your card or bank account is different than the one in use at the time of your transaction. Please contact your bank to update to the correct phone number or use the SIM card associated with your bank account to get the OTP
53 replies
69 months ago
Disgraceful Service
To whom it may concern I've been inquiring on Cluster in Florida - MR168581 advertised on MyRoof.co.za, it is a repo property that belongs to standard bank. I've on various occasions asked the banks representative to contact me but with no success. I've even made an offer to purchase and only response I've received was an automated reply email that says the offer has been received. I've requested for viewing absolutely no contact. This truly leaves a very bitter taste and if it ever crossed my mind to change my banking services to Standard bank this would definitely deter me from doing so. Feedback to my complaint would truly be greatly appreciated.
106 replies
72 months ago
Incompetence of staff and inability of resolving issues
Good day i was called on the 05th of May or the 6th of May with regards to my complaint on my internet banking and app stipulating that my personal loan is in arrears. I was advised that it was an IT issue and the matter is being addressed and will be fixed shortly... I am currently on the line with Personal Loans department and they are advising me that they do not know when the matter will be resolved... I am asking Jennifer(call center agent) to please get me a letter of confirmation that my ITC and Experian scoring will not be affect during this time that your IT department is trying to resolve the matter and the agent had the audacity to ask me to please call another department to get the letter... I asked her to transfer me to her manager and I'm not having any luck getting through to someone that can make decisions... This is poor service that I am getting from your loans department, no one knows what is going on and i'm being sent from pillar to post... All my pre-approvals has been removed from the system due to this issue... Please contact me urgently
105 replies
72 months ago
Incompetence of staff
I am experiencing continues problems with notifications on my app stating that my personal loan is in arrears... I have made contact with various consultants from customer care to personal loans department with no success. I was informed at one point that there is a error on the system and it will be sorted out by latest Monday. We are on Tuesday and i'm still getting the notification that my account is in arrears. I have logged into my personal loan and all seems to be in order but the notification is still there on the app and my internet banking. My reference number is Rd20050252478 the agent i spoke to was Vivi... She is one of many agents that I have spoken to but she has been the most helpful. I have also spoken to Petunia Maepa who had absolutely no idea what to do or even willing to escalate it as i asked her to... I did not take down the details of the other agents i have spoken to but that is besides the point. Can someone please assist with getting the notification from my app and internet banking
210 replies
85 months ago
False advertising - Cost to be paid for data rollover
So I called in with a query with regards to why my data has not rolled over as per die Icasa ruling. And to my surprise i was informed that I would have to pay for my data to roll over and there is no fixed amount the cost will be determined with regards to the amount of data the is rolling over. As i explain to the back office lady that called me that this can not be true as I have heard on 702 and Media in general that the only service provider that said that they will be charging for data to roll over was Vodacom and they retracted that statement after the backlash that they got from the public. So i'm extremely surprised now that I hear Cell C is also charging for data rolling over. I will be calling in to 702 and informing that about your false advertising. I will be moving my business away from Cell C
168 replies
89 months ago
Poor service from FNB connect AGAIN!
Good morning, I've been trying to get hold of FNB connect technical depart for repairs on a device that i bought from them last year. I've been calling them since 23/12/08 with no success. I continuously get a voice prompt that says "all I agents are currently busy please stay on the line or alternatively send us an email on ********** which i did on the 31/12/18. I received a automatic response that i have pasted below. Hi There, Thank you for taking the time to contact us. We love hearing from you! Please do not reply to this automated response. This is just a little note to let you know that we’ve received your email and we’re on it. Your email reference number is [321-23BC8C05-053D]. We’ll be in touch within 1 hour (Mondays to Fridays from 8am - 5pm excluding public holidays). Thank you, FNB Service Desk I have been waiting since the 31/12/18 for the call that was promised to me by the automatic reply from FNB. I'm still trying to get hold of FNB connect technical department to attend to my device as its giving me problems and its still under warranty but still no answer. I really seem to have endless problems with FNB connect. I truly hope this matter will be attended to urgently. Whoever is attending to this matter can you maybe try and get hold of FNB connect technical department before contacting me as the call center agents at the sim card department from FNB connect could not get hold of them either as i asked her to please call them before she transfers my call. Your prompt response will be greatly appreciated
105 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
16 (100%)