IM
imperial med
Unclaimed Business
IM
imperial med
Unclaimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Health & Medical
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About imperial med
imperial med has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked imperial med across 35 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
16 Mar 2026, 13:12
Useless medical aid.
This medical aid is upsetting, last year they refused to pay for my prescription glasses, im struggling to see as we speak. My optometrist had to write entire motivation and still they refused. Today they're refusing to pay for medicine!!! Im so upset!!! What am I paying for! I miss Discovery so badly!
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
16 Mar 2026, 13:12
Useless medical aid.
This medical aid is upsetting, last year they refused to pay for my prescription glasses, im struggling to see as we speak. My optometrist had to write entire motivation and still they refused. Today they're refusing to pay for medicine!!! Im so upset!!! What am I paying for! I miss Discovery so badly!
0
Replies (0)ZS
Zana S
1 reviews | Active since Jan 2020
27 Jan 2026, 06:48
Worst medical aid in the History of medical aids
Worst medical aid in South Africa! Got 3 doctors scripts on the 25/01/2026 they saying my Savings for the year is depleted but they cannot give me a statement. How can a Doctor Script come from your Savings??? Paying R9000 per month for what reason. Please do not use this medical aid
Helpful (0)
|Replies (0)ZS
Zana S
1 reviews | Active since Jan 2020
27 Jan 2026, 06:48
Worst medical aid in the History of medical aids
Worst medical aid in South Africa! Got 3 doctors scripts on the 25/01/2026 they saying my Savings for the year is depleted but they cannot give me a statement. How can a Doctor Script come from your Savings??? Paying R9000 per month for what reason. Please do not use this medical aid
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Replies (0)mR
marilyn R
1 reviews | Active since Jan 2020
31 Jul 2025, 10:15
NEVER USE IMPERIAL MED
I'm on Imperial med with GAP Cover my policy number 914628701 my son was in hospital for 2 days 1 night the medical aid didn't pay everything the GAP Cover didn't cover so I don't understand why and I paying for a service that I can't use so the GAP Cover they say it covers all costs in hospital now i sent them the Invoice they have issues I had to pay the pediatrician twice cash and they don't want to refund me this is the worst medical aid cause they honestly don't care with their horrible service people honestly
Helpful (0)
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marilyn R
1 reviews | Active since Jan 2020
31 Jul 2025, 10:15
NEVER USE IMPERIAL MED
I'm on Imperial med with GAP Cover my policy number 914628701 my son was in hospital for 2 days 1 night the medical aid didn't pay everything the GAP Cover didn't cover so I don't understand why and I paying for a service that I can't use so the GAP Cover they say it covers all costs in hospital now i sent them the Invoice they have issues I had to pay the pediatrician twice cash and they don't want to refund me this is the worst medical aid cause they honestly don't care with their horrible service people honestly
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Replies (0)aK
amanda K
1 reviews | Active since Jan 2020
11 Jun 2025, 16:38
Paid my refund to incorrect account
I was informed that the refund was processed on 06-06-2025; however, it was paid into a closed bank account. At no point did you verify or confirm my banking details prior to making the payment—this is the first and most critical failure on your part. Following this, I visited my bank to investigate the matter and was categorically informed that no funds were received into the closed account. There is no way the payment could have been successfully processed. Despite this, I was told by your team that the funds must first “return to your side” before any further action can be taken. This is illogical, considering the payment never went through in the first place. I submitted the correct banking details on 10-06-2025 and was then told it would take 3–5 days to update my information. This delay is unacceptable, especially considering that the fault lies entirely with your internal processes. “Disappointment” does not adequately describe my experience. The lack of accountability, urgency, and basic service delivery is appalling, and I am left frustrated and without access to urgent prescription medication as a result of your ongoing incompetence. I expect an immediate resolution and confirmation of payment to the correct account.
Helpful (0)
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amanda K
1 reviews | Active since Jan 2020
11 Jun 2025, 16:38
Paid my refund to incorrect account
I was informed that the refund was processed on 06-06-2025; however, it was paid into a closed bank account. At no point did you verify or confirm my banking details prior to making the payment—this is the first and most critical failure on your part. Following this, I visited my bank to investigate the matter and was categorically informed that no funds were received into the closed account. There is no way the payment could have been successfully processed. Despite this, I was told by your team that the funds must first “return to your side” before any further action can be taken. This is illogical, considering the payment never went through in the first place. I submitted the correct banking details on 10-06-2025 and was then told it would take 3–5 days to update my information. This delay is unacceptable, especially considering that the fault lies entirely with your internal processes. “Disappointment” does not adequately describe my experience. The lack of accountability, urgency, and basic service delivery is appalling, and I am left frustrated and without access to urgent prescription medication as a result of your ongoing incompetence. I expect an immediate resolution and confirmation of payment to the correct account.
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Replies (0)NM
Nomathemba M
1 reviews | Active since Jan 2020
5 Dec 2024, 18:47
Outstanding medical bill from 2022
I hope with this I will get assistance, I used to be a member on this med from 2016-2023, wherein I fell sick and had to leave my employer in order to take care of myself, now in 2022 I had an emergency birth delivery and according to me all bills where paid, recently I received a call from a Dr office and they claim the bill was not paid by the medical and that "they could not find me" and theres more additional costs to the invoice, from the 5th to date I have sent 4 email to the claims department, wanting to know if this Is real or is it a ****, as I also don't understand how can I get an outstanding bill 2 and half years later and I am nolonger a member to the medical, to date I have not received any feedback back from the medical and I seriously need assistance.
Helpful (0)
|Replies (0)NM
Nomathemba M
1 reviews | Active since Jan 2020
5 Dec 2024, 18:47
Outstanding medical bill from 2022
I hope with this I will get assistance, I used to be a member on this med from 2016-2023, wherein I fell sick and had to leave my employer in order to take care of myself, now in 2022 I had an emergency birth delivery and according to me all bills where paid, recently I received a call from a Dr office and they claim the bill was not paid by the medical and that "they could not find me" and theres more additional costs to the invoice, from the 5th to date I have sent 4 email to the claims department, wanting to know if this Is real or is it a ****, as I also don't understand how can I get an outstanding bill 2 and half years later and I am nolonger a member to the medical, to date I have not received any feedback back from the medical and I seriously need assistance.
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Replies (0)SM
Stephen M
1 reviews | Active since Jan 2020
7 Jul 2024, 16:41
Complaint-56000013312
To whom it my concern, I’m writing to formally lodge a complaint regarding the recent denial of my medical claim. On the 04 July 2024 Claim request was submitted via the doctors’ rooms for authorisation on consultation to see the doctor . I believe this decision is unjustified for the following reason : The following reference number was provided to doctor’s clerk (1853428) stating funds are depleted . After that I therefore contact the medical aid and spoke to Candice with reference number (1853474) stating I do have funds under General Benefit Limit. Prior to this on the 10th of July 2024 when to see the same doctor for first referral consultation similar issue happened ,when the doctor’s clerks’ phone to get authorisation claim was declined stating insufficient fund however when I call as a customer to intervene, I was told it was mistake from the Agent I do have funds claim was authorised . The question is this the kind of service myself and other customers are exposed to I had go back home been sick and without seeing the doctor. I trust that Imperial Med will uphold its commitment to providing fair and equitable service to its policy holders . I look forward to your prompt response . Regards image001.png Stephen Mokotong Road Assistance Teamleader Tel: +27 11 663 7000 Direct: +27 11 663 1273 Roadside Assistance: +27 861 113 408 Email: stephenm@liquidcapital.co.za www.liquidcapital.co.za View disclaimer
Helpful (0)
|Replies (0)SM
Stephen M
1 reviews | Active since Jan 2020
7 Jul 2024, 16:41
Complaint-56000013312
To whom it my concern, I’m writing to formally lodge a complaint regarding the recent denial of my medical claim. On the 04 July 2024 Claim request was submitted via the doctors’ rooms for authorisation on consultation to see the doctor . I believe this decision is unjustified for the following reason : The following reference number was provided to doctor’s clerk (1853428) stating funds are depleted . After that I therefore contact the medical aid and spoke to Candice with reference number (1853474) stating I do have funds under General Benefit Limit. Prior to this on the 10th of July 2024 when to see the same doctor for first referral consultation similar issue happened ,when the doctor’s clerks’ phone to get authorisation claim was declined stating insufficient fund however when I call as a customer to intervene, I was told it was mistake from the Agent I do have funds claim was authorised . The question is this the kind of service myself and other customers are exposed to I had go back home been sick and without seeing the doctor. I trust that Imperial Med will uphold its commitment to providing fair and equitable service to its policy holders . I look forward to your prompt response . Regards image001.png Stephen Mokotong Road Assistance Teamleader Tel: +27 11 663 7000 Direct: +27 11 663 1273 Roadside Assistance: +27 861 113 408 Email: stephenm@liquidcapital.co.za www.liquidcapital.co.za View disclaimer
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
18 Jul 2023, 11:53
Paid my money to the incorrect Member
I would like to express my complete disgust with Imperial Motus Med. They paid my refund into the incorrect account which was not mine and now they are telling me that I need to wait for them to get the money back from the person they paid the money to in order for me to get my refund. My reference number is 1350129 being by Sellwane (Call Centre Agent) and Thembela (Supervisor) is unable to tell me why I need to wait for my money due to Imperial *****ulently changing my banking details and paying my money to a different account...
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
18 Jul 2023, 11:53
Paid my money to the incorrect Member
I would like to express my complete disgust with Imperial Motus Med. They paid my refund into the incorrect account which was not mine and now they are telling me that I need to wait for them to get the money back from the person they paid the money to in order for me to get my refund. My reference number is 1350129 being by Sellwane (Call Centre Agent) and Thembela (Supervisor) is unable to tell me why I need to wait for my money due to Imperial *****ulently changing my banking details and paying my money to a different account...
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Replies (0)AB
Althea B
1 reviews | Active since Jan 2020
20 Jan 2023, 10:14
Breath of resh air
Good Day, I just spoke to Candice Carelse to confirm patient benefits - this lady is truly like a fresh breath of air - it was an absolute pleasure to deal with her - C.Carelse is a gem to Imperial Med - DANKIE MY SKAT!!!!!!!!!!!!!
Helpful (0)
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Althea B
1 reviews | Active since Jan 2020
20 Jan 2023, 10:14
Breath of resh air
Good Day, I just spoke to Candice Carelse to confirm patient benefits - this lady is truly like a fresh breath of air - it was an absolute pleasure to deal with her - C.Carelse is a gem to Imperial Med - DANKIE MY SKAT!!!!!!!!!!!!!
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Replies (0)