SM
Stephen M
Active since Dec 2013
12
Reviews
0
Industries
Reviews
12 reviews12 months ago
Poor Service !
I usually try to give businesses the benefit of the doubt ,but my recent experience with this dealership was beyond frustrating . My vehicle was booked for service dropped off in the morning Tuesday the 15th of April 2025.i was left in the dark and stranded without a single call to update me on the progress. It s disappointing to see such lack of professionalism and care . Unfortunately this dealership has lost my trust and any future business from me . Kia Sportage LC52KJGP Stephen 0834781869
0 replies
22 months ago
Complaint-56000013312
To whom it my concern, I’m writing to formally lodge a complaint regarding the recent denial of my medical claim. On the 04 July 2024 Claim request was submitted via the doctors’ rooms for authorisation on consultation to see the doctor . I believe this decision is unjustified for the following reason : The following reference number was provided to doctor’s clerk (1853428) stating funds are depleted . After that I therefore contact the medical aid and spoke to Candice with reference number (1853474) stating I do have funds under General Benefit Limit. Prior to this on the 10th of July 2024 when to see the same doctor for first referral consultation similar issue happened ,when the doctor’s clerks’ phone to get authorisation claim was declined stating insufficient fund however when I call as a customer to intervene, I was told it was mistake from the Agent I do have funds claim was authorised . The question is this the kind of service myself and other customers are exposed to I had go back home been sick and without seeing the doctor. I trust that Imperial Med will uphold its commitment to providing fair and equitable service to its policy holders . I look forward to your prompt response . Regards image001.png Stephen Mokotong Road Assistance Teamleader Tel: +27 11 663 7000 Direct: +27 11 663 1273 Roadside Assistance: +27 861 113 408 Email: stephenm@liquidcapital.co.za www.liquidcapital.co.za View disclaimer
0 replies
44 months ago
Complaint
I'm writing this as a concern parent regarding the appalling conditions at the students residents (Cassinga Girls Block ) I mention this particular res because i was personally there to drop my child as she will be residing for this term . I'm told its been 3 weeks now they don't have hot water they use cold water to shower in this cold weather . Let alone the conditions of the showers and the toilets . I don't wanna mention what they call kitchen . I was charged over R20000.00 to reserve the room for this year only . Who is responsible for the students residence can we get answers ? I suggest health inspectors needs to be sent in order to assess the conditions ,this absolutely health hazard. I this does not change will mobilize a march to submit our memo . Honestly this discussing for such big institution let alone the amount of money we paid .For this first year alone a paid over R60000.00 and this how our kids are treated . They keep telling the kids the is a problem with the geyser what nonsense is that for 3 weeks ? Unhappy parent . Stephen **********
0 replies
44 months ago
Complaint
I'm writing this as a concern parent regarding the appalling conditions at the students residents ( I mention this particular res because i was personally there to drop my child as she will be residing for this term . I'm told its been 3 weeks now they don't have hot water they use cold water to shower in this cold weather . Let alone the conditions of the showers and the toilets . I don't wanna mention what they call kitchen . I was charged over R20000.00 to reserve the room for this year only . Who is responsible for the students residence can we get answers ? I suggest health inspectors needs to be sent in order to assess the conditions ,this absolutely health hazard. I this does not change will mobilize a march to submit our memo . Honestly this discussing for such big institution let alone the amount of money we paid .For this first year alone a paid over R60000.00 and this how our kids are treated . They keep telling the kids the is a problem with the geyser what nonsense is that for 3 weeks ? Unhappy parent . Stephen 0615445361
0 replies
45 months ago
Complaint
I write as an extremely disappointed rather unhappy loyal Discovery client for so many years . Registered a claim ( 2985385 ) on the 29th of July 2022 due to lost items stolen at my property. Claim was handled by Busisiwe Taliwe and Yamkela Zibobo respectively. Submitted all required documents including a list of items and the SAPS case number . -First the length at which the claim took to be processed and pay out ,meaning from 29/07/2022 to the 15/08/2022. I was therefore informed Discovery insurance will NOT authorized claimed on all items lost for the fact that i was over heard on recorded line i previously lost the items and when my wife was contacted she mention the same. I'm told due to the above mentions i need to present proof of ownership ,meaning receipt or pictures of lost items (Tools which include electronics Tools) How does one have proof of items you bought so long ago , I'm a victim here i lost valuable tools that i used for house maintenance and I'm left with nothing in such difficult financial times ,where will get extra money to buy the stuff . The reason why one buy an insurance policy you purchase protection for unexpected loss in this case i was not. As indicated i feel like my claim was unfairly processed to such an extend my neighbor was also contacted and asked questions . I now ask myself did i join the right company to protect me against loss ,this now leaves me with no option but to take my business somewhere else . I completely dispute on how this claimed was handle , Regards Stephen Mokotong Policy no:4001767449 0834781869 .
134 replies
55 months ago
Poor Services
On the 25th of August 2021 i went to visit Spec savers in Alberton Mall for reading glasses using Imperial Med medical Aid .My eyes were tested which went well and i was advised to choose a frame which i did .I was advised my medical cover me up to a total amount of R1300.00 out of the amount will pay 85% ,member liable for 15% and the maximum cover amount for frame is R400.00 which i had no problem with .I therefore choose a frame for R1900.00 .The total amount calculated for everything came to +-R2900 .I was told medical Aid will pay +-R1200 and i will be liable for +-R1700 i therefore made down payment of R500.00 which means i will be left with a balance +-R700.00 .To my surprised i have now been informed balance is +-R1700 different from what was explained when i made down payment .My question to lady was how much was the total cost because understanding is that total cost was +-R2900 ,the lady responded by saying the total cost is in fact +_R6000 ?2nd question was what was the discounted amount since i came during the winter promo discount ?Why was this not explained to me from the start ,does this mean eye testing only cost R4000-00 ?I wouldn't mind paying provided this was explained properly to me to understand the kind of agreement i was entering into . Customer name :Mr SM Mokotong Order :SSAC-26F3EP Cell no:0834781869
53 replies
71 months ago
Pathetic Service
Was referred to Podiatrist due to the infection on my foot on the 12th of May 2020 however I was told I ,do not have benefits under my option and had to pay R500.00 cash for consultation .I was advised by the doctor I need to do a minor procedure to get rid of the infection and will cost me R1600 +_.Contacted the Imperial med customer service for regarding my situation and was also informed I don't have Podiatrist benefits however I can write a motivation letter for medical aid to consider my situation .Email motivational letter on the 20th of May 2020 and this was the responds i(Dear Mr Mokotong Your email dated 20 May 2020 CLAIM ENQUIRY Please note that we require a detailed claim for processing your refund for the consultation. The following information is required on the detailed claim: · Member contract number · Practice number · Date of service · Patient · Tariff code(s) and or nappi(s) · ICD 10 code(s) · Amount · Proof of payment The detailed / fully specified claim can be submitted to claims@imperialmotusmed.co.za. You will receive an e-mail notification when your claims have been processed and will indicate the claims run date on the notification. Regarding the procedure to follow kindly submit an authorisation request, the service provider will the mention that you will require wound care treatment, which will be subject to the approval by the case manager. The reference number for the enquiry is 418941972 .) Spoke to the Dr regarding the responds he then contact the medical and was told to sent a quotation. In June details quotation was email through and a week later other request for pictures also forwarded .On Monday the 22nd of June receive an e-mail from the medical aid advise the claim has been rejected . What I need to understand is why I was given such false pretences ,going to extend of requesting all this details ,quotation and pictures from doctor fully knowing my option does not have benefits. All along I have been following up with customer service through Whats App and landline ,spoke to different consultant Zama and Mabunda . Why can I also be refunded amount I paid for consultation from my Day to Day benefits since I never even used benefits since the beginning of the year. Member no:56000013312
0 replies
118 months ago
Unconserned personal loan
<p>I'm a Woolworths account holder .</p> <p>Card number ********** ********** 15</p> <p> </p> <p>On the 25th of June 2016 and amount of R1000-00 was transfered to my bank account on the statement reflect as WFSLOANPMT ********** 78511 ,without my consern .</p> <p>After receiving a letter thanking me for taking the loan and the repayments going forward,i then contact the call centre spoke to a lady by the name of Qhaqhamba was then advised to lodge a dispute and sent the following documents ,ID Copy ,Affidavid and three months bank statement ,which i did at the Woolworths Alberton store .</p> <p>On the 19th of July i was contacted by guy name ,Grandville from the Capetown branch for feedback .I was told,upon investigating they cannot find any consern or call from customer service agreeing on taking the loan.</p> <p>My question was how can a loan be approved and money transfered to my bank account without my approval .I was told funds cannot be reversed i need to go to the nearest Woolworths store to pay the amount .Went to Woolworths Alberton store on the 25th July 2016 to make payments to my surprise the system couldn't accept payments and was told to go to another branch .This happened after phoning customer service back to back and spending an hour in the shop ,and left with matter been solved.</p> <p>All this happened in the name of correcting Woolworths mistakes at my expense,which cost me time and travelling cost .</p> <p>I also received and SMS advising me of the account debit on the 26th July ..all this happened withouth my conserned .</p> <p>Awaiting your responds</p> <p>Stephen Mokotong</p> <p> ********** 869</p>
0 replies
128 months ago
Lost item
Since I lodge a complaint on the 28/09/15 ,I was then called on the 29/09/15 by a lady from the branch and I told the matter has been escalated to the manager to investigate ,until today I haven't had anything .<br> This is the don't care attitude I was talking about towards the customers by the bedfordview branch .<br> Still waiting for proper feedback ...
75 replies
128 months ago
Lost item
I lost my Quiksilver Grey top in August 2015 ,reported the lost item at the reception and was advise to speak to the manager Juan.Checked for the lost item in the register book and it was found to be recorded in the book as found and kept in the lost item storage .<br> Promised to look for it as the is lots of things in the storage and come back to me .Spoke to him again advise they couldn't find it .<br> What surprises me ,item is registered in the book and no one sign as prove of collections but they still cannot find it ,he promise to investigate and give me feedback until today .<br> <br>
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (41.666666666666664%)
1 Star
7 (58.333333333333336%)