Kia Motors Edenvale
Unclaimed Business
|2|4 Reviews (last 12 months)|This business does not respond to reviews
Kia Motors Edenvale
Unclaimed Business
|2
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
2|4 Reviews
Jul '25 - Jun '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLG
Liona G
1 reviews | Active since Jan 2020
5 Feb 2026, 16:40
Disheartening service and treatment of customers
Honestly if I could give Kia Edenvale no rating, I would. I am writing to formally express my disappointment with the service I received from Kia Edenvale (Johannesburg) during the process of trading in my vehicle to purchase a Kia Seltos. Please note that I have attached the quotations provided to me, which reflect differing prices. Throughout this process, I dealt with Tumelo (Sales Representative) and Monique (F&I Manager). Additionally I have provided the screenshot of which the Sales Rep has advised that it was his error. I was scheduled to collect the vehicle this afternoon and had already taken out insurance for the new vehicle in preparation for delivery. However, a few hours prior to collection, I received a call from an individual named Vinny, whom I had not previously interacted with, stating that he was from Kia Edenvale. During this call, Vinny advised that the deposit amount reflected from my trade-in was incorrect due to a “human error” and that this would result in a higher monthly instalment for me. While I understand that mistakes can happen, I believe it is unreasonable for the full impact of this error to be placed on me as the customer. I am an individual who works hard for my income, and every cent matters. I am not a business, nor do I earn commission, and I expected the same level of consideration and fairness that is often requested of customers. Additionally, the treatment my partner and I received when visiting the dealership today was cold, dismissive, and extremely frustrating. This experience raises serious concerns about customer service standards at the dealership. It also leaves me questioning how employees themselves are treated if this is the level of service extended to customers. Overall, Kia Edenvale has made what should have been an exciting milestone—purchasing a new vehicle—an unnecessarily stressful and traumatic experience.
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Liona G
1 reviews | Active since Jan 2020
5 Feb 2026, 16:40
Disheartening service and treatment of customers
Honestly if I could give Kia Edenvale no rating, I would. I am writing to formally express my disappointment with the service I received from Kia Edenvale (Johannesburg) during the process of trading in my vehicle to purchase a Kia Seltos. Please note that I have attached the quotations provided to me, which reflect differing prices. Throughout this process, I dealt with Tumelo (Sales Representative) and Monique (F&I Manager). Additionally I have provided the screenshot of which the Sales Rep has advised that it was his error. I was scheduled to collect the vehicle this afternoon and had already taken out insurance for the new vehicle in preparation for delivery. However, a few hours prior to collection, I received a call from an individual named Vinny, whom I had not previously interacted with, stating that he was from Kia Edenvale. During this call, Vinny advised that the deposit amount reflected from my trade-in was incorrect due to a “human error” and that this would result in a higher monthly instalment for me. While I understand that mistakes can happen, I believe it is unreasonable for the full impact of this error to be placed on me as the customer. I am an individual who works hard for my income, and every cent matters. I am not a business, nor do I earn commission, and I expected the same level of consideration and fairness that is often requested of customers. Additionally, the treatment my partner and I received when visiting the dealership today was cold, dismissive, and extremely frustrating. This experience raises serious concerns about customer service standards at the dealership. It also leaves me questioning how employees themselves are treated if this is the level of service extended to customers. Overall, Kia Edenvale has made what should have been an exciting milestone—purchasing a new vehicle—an unnecessarily stressful and traumatic experience.
0
Replies (0)KL
Kefilwe L
1 reviews | Active since Jan 2020
21 Dec 2025, 15:02
Bad service and don't care attitudes
On 9 December my mom took her car in for service. She is 65 years old. By 14:00 no-one had called her to advise on how far the car is and so she gave them a call, the lady who answered told her that they are still busy with it and will let her know when it is ready. By 15:30/16:00 there was no communication still and since she was worried about closing time and traffic she contacted me to Uber her there. She then got stuck in traffic and it was also raining so at 17:00 whilst on her way she tried to call again and it was direct to the answering machine, she was now panicking that they would lock her car in and knock off without letting her know. When she got there her car was just sitting on the side, no-one paying any attention to it. She then discovered that her car was not serviced that day because it had been serviced in June already; this is something that was clearly found out earlier in the day hence the lack of attention. Question is why didnt anyone look at the service book before taking the car in? Once it was discovered that it was serviced already, why didn't anyone contact my mom to pick it up? Why did the person who answered the phone at 14:00 actually do a thorough check up on the car and give the correct feedback? A day was wasted for nothing. No empathy has been shown to my mother. No customer service whatsoever. She doesn't usually get the best service from them but at least they always communicated; this one was the worst of them all. So disappointing for such a big and loved brand.
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Kefilwe L
1 reviews | Active since Jan 2020
21 Dec 2025, 15:02
Bad service and don't care attitudes
On 9 December my mom took her car in for service. She is 65 years old. By 14:00 no-one had called her to advise on how far the car is and so she gave them a call, the lady who answered told her that they are still busy with it and will let her know when it is ready. By 15:30/16:00 there was no communication still and since she was worried about closing time and traffic she contacted me to Uber her there. She then got stuck in traffic and it was also raining so at 17:00 whilst on her way she tried to call again and it was direct to the answering machine, she was now panicking that they would lock her car in and knock off without letting her know. When she got there her car was just sitting on the side, no-one paying any attention to it. She then discovered that her car was not serviced that day because it had been serviced in June already; this is something that was clearly found out earlier in the day hence the lack of attention. Question is why didnt anyone look at the service book before taking the car in? Once it was discovered that it was serviced already, why didn't anyone contact my mom to pick it up? Why did the person who answered the phone at 14:00 actually do a thorough check up on the car and give the correct feedback? A day was wasted for nothing. No empathy has been shown to my mother. No customer service whatsoever. She doesn't usually get the best service from them but at least they always communicated; this one was the worst of them all. So disappointing for such a big and loved brand.
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QUINTON
1 reviews | Active since Jan 2020
18 Oct 2025, 07:55
POOR/PATHETIC/UNAPOLOGETIC SERVICE
POOR AND UNAPOLOGETIC SERVICE. I called on Friday 17/10/25 just before 16h00 and I spoke to a lady by the name of MICHELLE. The reason for my call was to book my car for service and I told her that I'm new in your dealership and explained that my car is under Motorite service plan. She was like you can come tomorrow on Saturday 18/10/25 between 08h00 to 08h30. I was like it's fine by me and I requested a booking confirmation and she was like there is no need for that and I should just come to the dealership and ask for Lizzy ( something like that ) . I got to the dealership and spoke to the lady and only to be told that I should come on Monday due to my service plan account dont operate on Saturdays. But I did explain to the lady Michelle that I under the service and you first need to call them to make verification checks. I had to cancel all my plans for the day and didn't even get an apology from them.
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QUINTON
1 reviews | Active since Jan 2020
18 Oct 2025, 07:55
POOR/PATHETIC/UNAPOLOGETIC SERVICE
POOR AND UNAPOLOGETIC SERVICE. I called on Friday 17/10/25 just before 16h00 and I spoke to a lady by the name of MICHELLE. The reason for my call was to book my car for service and I told her that I'm new in your dealership and explained that my car is under Motorite service plan. She was like you can come tomorrow on Saturday 18/10/25 between 08h00 to 08h30. I was like it's fine by me and I requested a booking confirmation and she was like there is no need for that and I should just come to the dealership and ask for Lizzy ( something like that ) . I got to the dealership and spoke to the lady and only to be told that I should come on Monday due to my service plan account dont operate on Saturdays. But I did explain to the lady Michelle that I under the service and you first need to call them to make verification checks. I had to cancel all my plans for the day and didn't even get an apology from them.
0
Replies (0)GD
Gail D
1 reviews | Active since Jan 2020
12 Jul 2025, 12:26
Kia Edenvale, Excellent Service
Hi Thaps Thank you, thank you for the excellent service. When I received your call last week Saturday, very depressed not knowing what to do. When you come to fetch me from home I could not have dreamed that a week later I will be the proud owner of a new car. You give me the peace of mind the you could help. The excellent service you provided from going for the test drive to getting the car ready for today. This is not just another day in the office this is making dreams come true. Monique, thank you for getting the financing and all the contacts ready. You looked at getting me the best possible interest rate. Including all the extra warranty, service maintenance and arranging for Matrix tracking. Scott, you have a winning team. Going the extra mile and excellent customer service makes your dealership one of the best in the business. Thank you all, for treating me like I am your only customer. Kia Edenvale is the best. Kind Regards Gail De Jager
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Gail D
1 reviews | Active since Jan 2020
12 Jul 2025, 12:26
Kia Edenvale, Excellent Service
Hi Thaps Thank you, thank you for the excellent service. When I received your call last week Saturday, very depressed not knowing what to do. When you come to fetch me from home I could not have dreamed that a week later I will be the proud owner of a new car. You give me the peace of mind the you could help. The excellent service you provided from going for the test drive to getting the car ready for today. This is not just another day in the office this is making dreams come true. Monique, thank you for getting the financing and all the contacts ready. You looked at getting me the best possible interest rate. Including all the extra warranty, service maintenance and arranging for Matrix tracking. Scott, you have a winning team. Going the extra mile and excellent customer service makes your dealership one of the best in the business. Thank you all, for treating me like I am your only customer. Kia Edenvale is the best. Kind Regards Gail De Jager
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Replies (0)