KL
Kefilwe L
Active since Jan 2017
10
Reviews
0
Industries
Reviews
10 reviews4 months ago
Bad service and don't care attitudes
On 9 December my mom took her car in for service. She is 65 years old. By 14:00 no-one had called her to advise on how far the car is and so she gave them a call, the lady who answered told her that they are still busy with it and will let her know when it is ready. By 15:30/16:00 there was no communication still and since she was worried about closing time and traffic she contacted me to Uber her there. She then got stuck in traffic and it was also raining so at 17:00 whilst on her way she tried to call again and it was direct to the answering machine, she was now panicking that they would lock her car in and knock off without letting her know. When she got there her car was just sitting on the side, no-one paying any attention to it. She then discovered that her car was not serviced that day because it had been serviced in June already; this is something that was clearly found out earlier in the day hence the lack of attention. Question is why didnt anyone look at the service book before taking the car in? Once it was discovered that it was serviced already, why didn't anyone contact my mom to pick it up? Why did the person who answered the phone at 14:00 actually do a thorough check up on the car and give the correct feedback? A day was wasted for nothing. No empathy has been shown to my mother. No customer service whatsoever. She doesn't usually get the best service from them but at least they always communicated; this one was the worst of them all. So disappointing for such a big and loved brand.
0 replies
4 months ago
Bad service and don't care attitudes
On 9 December my mom took her car in for service. She is 65 years old. By 14:00 no-one had called her to advise on how far the car is and so she gave them a call, it was answered by NAME who told her that they are still busy with it and will let her know when it is ready. By 15:00/15:30 there was no communication still and since she was worried about closing time and traffic she contacted me to Uber her there. When she got there her car was just sitting on the side, no-one paying any attention to it only to find out that she had serviced it in June which is something that was clearly found out hence the lack of attention. Question is why didnt anyone look at the service book before taking the car in? Once it was discovered that it was serviced already, why didn't anyone contact my mom to pick it up? Why did NAME not do a thorough check up on the car and give the correct feedback? A day was wasted for nothing. No empathy has been shown to my mother. No customer service whatsoever. She doesn't usually get the best service from them but this one knocked all of them out the park. So disappointing for such a big and loved brand.
0 replies
12 months ago
WARNING: Do not use Mastercare and never take their maintenance plan.
Don't ever use Mastercare or take on their maintenance contract. They will sell it to you very nicely but their customer service is HORRIBLE. I have never seen a company that doesn't care or takes accountability for anything. Always say they will contact you but don't, send you a statement with an accumulating bill despite having asked for a cancellation almost a year ago. Unfortunately I took the plan before realising how bad their service is. Do not make the same mistake. No query gets responded to. I received a call from Marianne early this year, upon realising she's the one I was communicating with on email she promised to follow up but never did. HORRIBLE HORRIBLE SERVICE.
53 replies
30 months ago
Buhle was very helpful and prompt in responding
Buhle was very helpful and prompt in responding. Even though I was cancelling my policy. Our conversation almost made me change my mind so she gave really great customer service. Thank you Buhle.
131 replies
40 months ago
Happy with Bongekile Mntakas service
Happy with Bongekile Mntakas service. She explained everything thoroughly and updated all my information accordingly
132 replies
49 months ago
I used the chat bot on the King Price website to change my banking details
I used the chat bot on the King Price website to change my banking details. Pieter called me almost immediately and assisted me within 5 min. He is friendly and was so prompt I want to give him 10 stars. Thank you Pieter!!
74 replies
55 months ago
Happy Customer
I wanted to cancel my insurance and was assisted by Yolandi Prinsloo. She was understanding of my situation and in turn offered the king price emergency red button which I think is a great initiative by King Price that everyone needs to be on. Thank you for you friendliness Yolandi and if ever I fully come back to King Price I hope I will still be assisted by you.
53 replies
59 months ago
Happy customer
I was assisted by Laurette ****samy. Happy with her service. She explained to me what I didn't understand patiently and clearly. Thank you.
53 replies
63 months ago
Happy New Client
I was assisted by Elfreda Pieterse. She was friendly and helpful. I am a new King Price member and hope that the communication continues to be as great as it has been so far.
56 replies
113 months ago
Don't bother sleeping there
<p>Rustenburg Kloof has a beautiful scenery by the pool side and it also has a lot of potential but it is not taken care of. We were there during the December 2016 period & were not impressed at all. We booked 5 Chalets; some were dirty, tv's weren't working, some had cutlery some didn't, the fridges are old, there was one chalet where the sheets weren't even clean. There is no information given when you enter the facilities, you find things out once you need them-for e.g you need to go all the way to the reception to get tv remotes, if you check in at night then only realise in the morning there are no remotes you have to get out of your comfort & go enquire. The pools were dirty, the rooms aren't serviced/cleaned unless you ask them and even then it's received with a lot of attitude. I could write a book about the poor service there.</p>
0 replies
Review Distribution
5 Star
3 (30%)
4 Star
3 (30%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (40%)