POOR/PATHETIC/UNAPOLOGETIC SERVICE

POOR AND UNAPOLOGETIC SERVICE. I called on Friday 17/10/25 just before 16h00 and I spoke to a lady by the name of MICHELLE. The reason for my call was to book my car for service and I told her that I'm new in your dealership and explained that my car is under Motorite service plan. She was like you can come tomorrow on Saturday 18/10/25 between 08h00 to 08h30. I was like it's fine by me and I requested a booking confirmation and she was like there is no need for that and I should just come to the dealership and ask for Lizzy ( something like that ) .

I got to the dealership and spoke to the lady and only to be told that I should come on Monday due to my service plan account dont operate on Saturdays. But I did explain to the lady Michelle that I under the service and you first need to call them to make verification checks.

I had to cancel all my plans for the day and didn't even get an apology from them.