NM
Nomathemba M
Active since Dec 2021
4
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0
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Reviews
4 reviews17 months ago
Outstanding medical bill from 2022
I hope with this I will get assistance, I used to be a member on this med from 2016-2023, wherein I fell sick and had to leave my employer in order to take care of myself, now in 2022 I had an emergency birth delivery and according to me all bills where paid, recently I received a call from a Dr office and they claim the bill was not paid by the medical and that "they could not find me" and theres more additional costs to the invoice, from the 5th to date I have sent 4 email to the claims department, wanting to know if this Is real or is it a ****, as I also don't understand how can I get an outstanding bill 2 and half years later and I am nolonger a member to the medical, to date I have not received any feedback back from the medical and I seriously need assistance.
0 replies
29 months ago
Order to be delivered
Good day Order issues I need assistance please this is my second bad encounter within 6weeks, purchased on Monday and all was confirmed on Tuesday I got a text that driver is on route, around 5pm I texted him to inform him that for delivery purposes people are available from 8-4pm Monday - Friday, wherein he called me to inform me that he doesn't have my parcel however same Tuesday I got a massage to say Sorry we couldn't reach you for delivery you delivery will be scheduled and when I checked on the tracking app it was closed and indicated that my parcel has been taken back to the store, I sent an email to customer care but unfortunately the reply said they have a pile of emails therefore my problem could take time to be sorted and this morning I tried the chat app after I sent my story the app was blocked each time I tried typing it directed me to "send massage" now my problem is this situation is an inconvenience to me as I have ordered a pack of baby wipes which they are an essential and also with my first encounter I have to go and spend money on nappies as I had waited 7 days for my order until I contacted the call center, I buy on the app as it is convenient for me and it needs no moving around, and the main issue is that once products have been shipped out one cannot cancel the order, I honestly need assistance on my parcel please Kind regards
144 replies
43 months ago
we need urgent assistance with our meter connection
good day may we kindly get assistance please, meter :07602265667, contact 0723636715/0658141530 Mr T. Mpinga, due to load shedding before the 20th our meter box could not connect it kept on saying meter scanning, houses in our area do have electricity we have sent request to Eskom there's 3 ref numbers, my father went personally to Vereeniging and houtkop Eskom on Monday and upto today no assistance has been rendered to us, and the system keeps saying a technician was allocated and the problem has been fixed, mind you there's meat in the freezer, two senior citizens and an infant, and my father is a complying Eskom customer who buys electricity, now he has to spend on gas which is a loss to him and he is a pensioner can we get assistance please as this situation is unfair, Good day Kindly assist me on this current issue, on the 20th due to loadshedding we could not connect when electricity came back, and a request to Eskom was logged We made follow ups and made a second request which on the 22nd in the afternoon a technician was allocated to the matter however no one came and nothing has been fixed This morning 23rd on the follow up it says the matter has been resolved but that is not true, we still out of electricity even the freezer is starting to defrost, may Eskom kindly send someone to assist please First ref: 20 September 561287660 (no one came to assist) Second ref: 21 September 561753151 (no one came to assist) 0723636715/0658134973 Kind regards From: Portia Mpinga Sent: Friday, 23 September 2022 09:59 To: customerservices@eskom.co.za Cc: nomathembampinga227@gmail.com Subject: no electricity Good day Kindly assist me on this current issue, on the 20th due to loadshedding we could not connect when electricity came back, and a request to Eskom was logged We made follow ups and made a second request which on the 22nd in the afternoon a technician was allocated to the matter however no one came and nothing has been fixed This morning 23rd on the follow up it says the matter has been resolved but that is not true, we still out of electricity even the freezer is starting to defrost, may Eskom kindly send someone to assist please First ref: 20 September 561287660 (no one came to assist) Second ref: 21 September 561753151 (no one came to assist) Kind regards
133 replies
53 months ago
Re:1-35111123316988 Ref: 002A5aGKKVXYC7VT
I have a problem I have been sending emails to vodacom about an incident that occurred, a sales lady called contact simcard that is used by my son who is a minor, later on I got communication that my contract has changed I tried calling the number and it wasn't working, I wrote a email to customer care, they called and said my complaint has been sent to back office, October R310. 99 was deducted and November R320. 99 was deducted while my initial contract was R289, I have been sending emails after emails but all I get is automated messages my emails are being ignored by vodacom customer care. Below is the last ref I got on 6/12/2021
106 replies
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