AK
amanda K
Active since Jun 2014
2
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Reviews
2 reviews10 months ago
Paid my refund to incorrect account
I was informed that the refund was processed on 06-06-2025; however, it was paid into a closed bank account. At no point did you verify or confirm my banking details prior to making the payment—this is the first and most critical failure on your part. Following this, I visited my bank to investigate the matter and was categorically informed that no funds were received into the closed account. There is no way the payment could have been successfully processed. Despite this, I was told by your team that the funds must first “return to your side” before any further action can be taken. This is illogical, considering the payment never went through in the first place. I submitted the correct banking details on 10-06-2025 and was then told it would take 3–5 days to update my information. This delay is unacceptable, especially considering that the fault lies entirely with your internal processes. “Disappointment” does not adequately describe my experience. The lack of accountability, urgency, and basic service delivery is appalling, and I am left frustrated and without access to urgent prescription medication as a result of your ongoing incompetence. I expect an immediate resolution and confirmation of payment to the correct account.
0 replies
43 months ago
i want my money
they have been ignoring my refund request. this has been the most frustrating experience.
0 replies
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