Speak up or loose, Imperial Nissan.

Dear Nissan, this review has to do with obtaining answers regarding the responsible party for the delay of a vehicle service. To my knowledge the "Service Plan Policy" provider had an issue regarding the paid service plan, claiming that the number of provided services have been completed. And despite Nissan's efforts to correct the policy underwriter, the service was delayed for more than half a day. Since this vehicle and its owner is in my service, it caused a loss in income to this person and my company. At this stage, I am not judging Nissan, except for selling a policy by an incompetent provider. I will review my stance in that regard upon receiving an explanation by both the policy provider and Nissan. Please contact me to obtain more info, and allow me to set the record straight. Someone slipped up somewhere, something I can understand. What I do not accept, is the time it took to resolve the problem and the lack to accept responsibility.