No spare key for almost a year

I bought a car at Renault Tygervalley. They didn't give me a spare key and they said the car was new. I bought the car in June 2020 until today the 19 June 2021 no spare key for the car. I tried calling them to ask no one seem to be keen to assist me. I am their workshop and no one is working from Renault to assist me. I am disappointed with their service, if you want a car don't ever come to Renault Tygervalley