Title: Ongoing Safety Issue Not Resolved – Fault Returned One Week After “Repair” | Extremely Poor Service

I am raising this complaint due to a serious and ongoing issue with my vehicle that has still not been properly resolved by the dealership, despite the car being taken in and “repaired.” My vehicle was serviced on 14 January 2026, and it is important to note that the car was driving perfectly prior to that service. I am a responsible owner and never miss or skip scheduled services. However, three days later on 17 January 2026, the vehicle experienced a starting issue. I contacted the dealership at 09:23 that morning and was told that someone would return my call, which unfortunately never happened. The problem occurred again on 25 February 2026 at 16:25, and I was advised that I could either bring the vehicle in or arrange for towing. As it was late, I asked whether I could drive the vehicle home and was told that I could do so at my own discretion. The following day, 26 February 2026, the issue happened again while I was driving to work. At that point I had no choice but to stop at the nearest petrol station and arrange towing, as the vehicle was no longer safe to drive. On 27 February 2026, I was informed that the vehicle had been repaired and was ready for collection. However, less than a week later on 04 March 2026, the exact same problem returned. The symptoms remain the same: • Warning lights appearing on the dashboard • Wheels locking when coming to a stop • Wheels locking again when attempting to move off • A loud abnormal noise when this occurs This clearly indicates that the issue was not properly diagnosed or resolved during the previous repair. What makes this even more frustrating is that this is not my first negative experience with this dealership. In May 2025, when I brought the vehicle in for service, a staff member named Sego contacted me to advise that my brake system needed replacement and that they would also repair a chip on my windscreen. I approved the work based on the quoted amount provided. However, when I arrived to collect my vehicle, I was informed that the quote had been incorrect and under-quoted, and although attempts were made to remove certain items, I still ended up paying more than the amount initially communicated. I have now attempted to bring the vehicle back again on Saturday, which is the only time I am able to attend due to work commitments. Unfortunately, the dealership has informed me that they cannot properly diagnose or fix the vehicle on weekends because they operate with skeleton staff. This is unacceptable, especially considering that I already had to take two days of emergency leave from work the previous week to deal with an issue that was supposedly fixed but clearly was not. At this stage, I am extremely concerned about: • The safety of the vehicle • The quality of workmanship • The lack of proper follow-up and accountability I expect Renault South Africa and the dealership management to urgently intervene, properly diagnose the vehicle, and provide a permanent resolution to this recurring fault. The service experience so far has been extremely disappointing, unprofessional, and far below what any customer should reasonably expect.