Extremely Poor Service – Christmas Lunch 2025

We attended the 2025 Christmas lunch at this lodge as day visitors and had an unacceptable experience that does not justify the price charged.

• No welcome or guest assistance upon arrival • Incorrect table setup (6 seats instead of 8 booked) • No assigned waiter/hostess or explanation of the meal process • Guests left standing due to lack of chairs and place settings • Slow and inconsistent responses to repeated requests

Despite the lunch being advertised as a buffet, guests were limited to one serving, after which we were informed that the food had finished. This affected multiple guests and caused visible dissatisfaction. Staff showed little concern or professionalism when questioned.

Additionally, hygiene standards were extremely poor. The venue was overwhelmed with flies, and dirty plates and glasses were left unattended on tables for long periods.

At R560 per person, this experience was unacceptable and reflects serious operational and management failures. We will not be returning and expect accountability for the poor service delivered.