Incredible Connections Century City

I visited your store on Saturday to request quotes for the following: - 1x MacBook in the price range R12,000–R17,000 - 2x laptops in the price range R3,000 (please provide separate quotes for each item) The colored lady working on the floor refused to assist me, stating there were only three staff members available and that it takes long to generate a quote. She said they could help on Sunday and asked me to leave my email, name, surname, and product details. It's Monday now, and I've received no response. This makes me wonder if it was just a way to get rid of me. Can you advise on how best i can get assisted seeing that going to the physical store does'nt help?