Indaba Hotel And Conference Centre
2|49 reviews
Responds in 10 hours 46 min
TB
Tiny B
1 reviews | Active since Member
13 Nov 2025, 13:54
Let Down
This is actually sad because I have received good service a couple of times. I made a booking for conference and accommodation and changed dates on Monday to the following week. Today when I reconfirm the dates again, the sales person asked me fill in the function sheet which I told her I will do later today as someone if going to pay tomorrow for the booking. At 15:00 same day I receive an email it’s fully booked can we look at other dates.
When I call I get an attitude from the sales lady asking me who confirmed my dates were available. I proceeded to tell her that I had sent this to her on email on Monday which I still forward it to her and she says she can’t see it. Now, I need to scramble to find a place because my date change request was not done in time. I have people fly in with no accommodation on top of that. No care at all, dissapointing service.
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Replies (53)Indaba Hotel And Conference Centre's replyOfficial
14 Nov 2025, 13:05Our sincere apologies for the less than perfect service received and as a regular booker, you will agree this is not the norm. Whilst a Booking Form is required to secure venues as noted, we will certainly investigate all further and take action as deemed appropriate
Understand your frustration that we were unable to accommodate your new dates as all venues fully booked with confirmed business and sorry that we disappointed you
A reminder that you can call the hotel at any time and chat to myself or one of our managers so that we can assist immediately with any challenges you might experience.
We look forward to welcoming you back to Indaba Hotel soon and assure you of our commitment to service excellence
Yours in Hospitality
Sharon Hunink
Group Marketing & Sales Manager
Understand your frustration that we were unable to accommodate your new dates as all venues fully booked with confirmed business and sorry that we disappointed you
A reminder that you can call the hotel at any time and chat to myself or one of our managers so that we can assist immediately with any challenges you might experience.
We look forward to welcoming you back to Indaba Hotel soon and assure you of our commitment to service excellence
Yours in Hospitality
Sharon Hunink
Group Marketing & Sales Manager
Best regards,
Indaba Hotel And Conference Centre's reply14 Nov 2025, 13:05
Official
Our sincere apologies for the less than perfect service received and as a regular booker, you will agree this is not the norm. Whilst a Booking Form is required to secure venues as noted, we will certainly investigate all further and take action as deemed appropriate
Understand your frustration that we were unable to accommodate your new dates as all venues fully booked with confirmed business and sorry that we disappointed you
A reminder that you can call the hotel at any time and chat to myself or one of our managers so that we can assist immediately with any challenges you might experience.
We look forward to welcoming you back to Indaba Hotel soon and assure you of our commitment to service excellence
Yours in Hospitality
Sharon Hunink
Group Marketing & Sales Manager
Understand your frustration that we were unable to accommodate your new dates as all venues fully booked with confirmed business and sorry that we disappointed you
A reminder that you can call the hotel at any time and chat to myself or one of our managers so that we can assist immediately with any challenges you might experience.
We look forward to welcoming you back to Indaba Hotel soon and assure you of our commitment to service excellence
Yours in Hospitality
Sharon Hunink
Group Marketing & Sales Manager
Best regards,