Why Indeed Falls Short for Employers: Issues, Solutions, and Lack of Support

We strongly advise against using Indeed for employers. Our experience with their service has been disappointing. After posting an internship opportunity, our job listing was immediately placed under review, and our entire account was suspended.

The main issue appears to be that we allegedly violated their terms and conditions, but they have not provided any clear explanation of what specific terms we violated. Without this information, it is impossible for us to address the issue or ensure compliance.

Their problem-resolution process is highly automated and unhelpful. When we contacted customer support, the responses were vague, one-sided, and dismissive, offering no real assistance. Doing business this way is neither effective nor professional.

Solutions to Prevent This Issue: Provide Clear and Transparent Feedback When an account or job posting is flagged, Indeed should offer a detailed explanation of what specific terms or policies were violated. This would allow users to correct the issue and ensure compliance.

Implement a Grace Period for Resolution Instead of immediately suspending accounts, Indeed could introduce a grace period during which users are notified of potential violations and given a chance to rectify them before further action is taken.

Improve Customer Support Responsiveness Indeed should invest in real-time support with knowledgeable representatives who can provide tailored advice and assistance rather than relying solely on automated responses.

Why They Are Not Helping: Reliance on Automation: Their heavy reliance on automated systems likely reduces costs, but it compromises the user experience and fails to address unique situations. Lack of Accountability: By avoiding detailed explanations or personalized support, they shield themselves from scrutiny and reduce the effort required to handle disputes. Prioritization of Scale Over Service: Indeed seems more focused on processing high volumes of users than ensuring quality interactions, which may leave smaller businesses and individual employers underserved. We would caution anyone considering their platform to prepare for potential frustration and wasted time.