JJ
Jozua J
Active since Jul 2022
7
Reviews
0
Industries
Reviews
7 reviews1 month ago
Frogfoot's Dedication to keep me Updated
It's been a bumpy ride with frogfoot, and although my issues are not been resolved, partly because of axxess.co.za, they have kept me in the loop from the first moment I logged the issues with them. They have been professional when I was highly fursted and and they have continuelly communited wih me and gave me regular upadtes. I think if my ISP was not axxess.co.za it will have been resolved by now. Thank you frogfoot for going all the way. I appreciate it.
1 reply
1 month ago
Loyalty Means Nothing
I am very disappointed with Prime Meridian Direct. I was previously insured with them and remained loyal, but now that I have an older model car, the only option they offer me is Third Party Plus cover. I would no longer recommend them as an insurer, especially after being a loyal customer and then receiving this kind of treatment. I’m now much happier to be with another insurer.
2 replies
1 month ago
Axxess is not internet your way!
I have been an Axeess client for the past 3 years, but my recent experience has been extremely disappointing. I recently moved offices and requested a new fibre installation. Frogfoot completed the OTN installation on the 22nd, and my Axeess router was delivered shortly after. However, despite this, I am still without an active fibre connection — now 9 days later. While waiting, I have had to spend over R2,000 on Capitec data just to keep my business running. This situation is unacceptable. There has been no clear ownership of the issue, no urgency, and no resolution. As a loyal customer, I expected far better. I now regret staying with Axeess, especially since I had a more competitive offer from MTN. I need this matter resolved urgently.
0 replies
17 months ago
Why Indeed Falls Short for Employers: Issues, Solutions, and Lack of Support
We strongly advise against using Indeed for employers. Our experience with their service has been disappointing. After posting an internship opportunity, our job listing was immediately placed under review, and our entire account was suspended. The main issue appears to be that we allegedly violated their terms and conditions, but they have not provided any clear explanation of what specific terms we violated. Without this information, it is impossible for us to address the issue or ensure compliance. Their problem-resolution process is highly automated and unhelpful. When we contacted customer support, the responses were vague, one-sided, and dismissive, offering no real assistance. Doing business this way is neither effective nor professional. Solutions to Prevent This Issue: Provide Clear and Transparent Feedback When an account or job posting is flagged, Indeed should offer a detailed explanation of what specific terms or policies were violated. This would allow users to correct the issue and ensure compliance. Implement a Grace Period for Resolution Instead of immediately suspending accounts, Indeed could introduce a grace period during which users are notified of potential violations and given a chance to rectify them before further action is taken. Improve Customer Support Responsiveness Indeed should invest in real-time support with knowledgeable representatives who can provide tailored advice and assistance rather than relying solely on automated responses. Why They Are Not Helping: Reliance on Automation: Their heavy reliance on automated systems likely reduces costs, but it compromises the user experience and fails to address unique situations. Lack of Accountability: By avoiding detailed explanations or personalized support, they shield themselves from scrutiny and reduce the effort required to handle disputes. Prioritization of Scale Over Service: Indeed seems more focused on processing high volumes of users than ensuring quality interactions, which may leave smaller businesses and individual employers underserved. We would caution anyone considering their platform to prepare for potential frustration and wasted time.
0 replies
23 months ago
Bad Return Policies
Mr Price Home We may be in the age of AI, but it seems like Mr Price Home can't even handle a simple exchange unless it's for the exact amount. Really? Just like the poor customer service at Clicks in Somerset Mall, Mr Price Home. has similarly frustrating exchange policies. We tried to exchange an item there, and although we found a smaller item to exchange it for, we couldn't do so because it wasn't the exact same price. Once again, this was a gift from a relative, and now we're stuck with something we can't really use. Pick and Pay Clothing Yet again thank Pick and Pay Clothing hold the example to others for how it should be done.
2 replies
23 months ago
Really Bad Exchange Policies!!!
I am very disappointed with Clicks'scustomer service. They make it incredibly difficult to exchange gifts. A relative bought my son an item from Clicks, but we can't return it without the original purchaser's card. I highly recommend avoiding the Clicks store in Somerset West mall. People spend their hard-earned money on items and are then forced to keep them whether they like them or not. It's time customers stood up against such practices and stopped buying from companies that don't care about their clients. We've had a similar situation with Pick and Pay, but they are always willing to help, especially if they can see the item hasn't been used and is from their brand. Thank you, Pick and Pay Clothing
0 replies
41 months ago
I would Stay Away from web Africa - I wish I never went to Web Africa!!!!!!!!!!
The list is to long to mention of issue I have had with their customer service. The latest deal is that I am literally moving from house to next, I do not want cancel anything but but I am getting charged R2700 because I have to cancel my old line on the website so I can do teh move order. I do not want to cancel anything because the cancelation fees with guys are tantamount to extortion. Also we have to move. The apartment with are has huge mould and damp issues and their big health risks accepted with that. So they penalise people where life happens to them Its like I sighed a contract with the devil….. I just told a friend of mine to get from them while she can as she think to move to them and told her my story. I am still waiting on whats app and not get me started on that. 90% of there people are not capable to do their job. I might as well be dealing with willie the bot. This is what I get from them on whats app - I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying.. I have been waiting now more than an hour and have been passed to three different agents. Oh man oh man man. I wish I never went to web africa!!!!!!!!!!
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (14.285714285714286%)
2 Star
1 (14.285714285714286%)
1 Star
5 (71.42857142857143%)