Unreturned bag

I left my bag in the car on the 13th of Dec 2025 and upon realizing this which was about an hr later I called and the driver said the only way I can get my bag back is if I send another request which I must pay for and he also confirmed that he had the bag.

I reported the matter with Indrive since Saturday everyday till today and no assistance whatsoever. Why do you treat your customers line this? I just went through some of the reviews here, you have made a lot of clients very unhappy. This is day light ******* as there is also an amount of R500 and something in that bag and I need it. The driver's name is Harry who drives a light blue Hyundai BS33PRGP. He picked.me.up at 2672 Tshezi street Emndeni to Buttercup Street in Fleurhof. Pick up time was 18:59-drop off 19:37.

I am expecting this matter to be resolved urgently because the only other step I will have to take if it's not is to report the matter to the Police.