DISAPPOINTED CLIENT.

I am a loyal client for years and years with Indwe now and was always helped by the Potchefstroom branch without hassles. With my latest claim I was told that she cannot help me as I need to work through JHB branch. What a disappointment. There are absolutely no communication not even from the Manager. Is this how you treat a loyal client? My excess amount is the problem with this claim. I was informed I am now being seen as a bad client that is why my excess is higher. What about the years and years and years without claims....... Sometimes things just happened without control that is why you pay a lot of money for insurance. I would like someone to come back to me and assist me. But no one does. I also took out an extra optional cover for cases like this they do deduct this money every month. But it seems I was misled.