Terrible Service

<p>I had a flat battery on an Infiniti FX30d which needed to be boosted, the battery being in the boot it meant  I could not open due to no power.</p> <p>I called your support line ********** 771, to find no help at all, because the incompetent staff member Conrad Pierterse did not know what to do, did not even have the wisdom to call anybody for assistance. Instead he offered to tow the car to a service where it could only be attended the next day. The more I told him a tow is not needed but to manually open the boot was what was needed or any other way to boost the battery would have been welcomed.</p> <p>Conrad was only interested in towing the car, of course that meant more money for him to claim for the tow. You as your service provider contracted to you, you need to assess the knowledge level as it is pathetic. I was terrebly inconvenienced over such a simple matter, the are highly technical stuff that may need a high level intervention, not for a simple thing such as manually opening a boot from inside the car.</p> <p>An ex employee of yours Ruban Govender who I bought two cars from you through him, who is currently in New Zealand was extremely helpful, I called him at 9 in the even which meant it was still 5am for him, he got up answer the call and guided me accordingly. Which is what that incompetent idiot Conrad should have done, than insisting on towing the car.</p> <p>Conrad and his company are seriuosly ompromising your brand, you need to evaluate their knowledge and expectise they are supposed to have.</p> <p>I am extremely annoyed about my experince with him and his mickey mouse service. My advise to you is to hire a seperate tow service company not a technician who specializes on towing.</p>