Active since Mar 2017
22
Reviews
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Reviews
22 reviews11 months ago
Great Service at the hands of Rozelle!!!!!!
Good day, I wish to bring it to attention that I had the most beautiful experience with one your Superstar Employee "Rozelle Mc Kenzie". Despite the challenges we had with email glitches Rozelle, that did not deter her from the willingness to assist us. Instead she was creative enough to employ innovation and practical solutions to get a resolution. Most importantly she kept on giving me the assurance that all will be fine and that she will do everything in her power to assist. And true to her every word she did just that. ROZELLE in my world you are indeed a ROCKSTER!!!!!!!!!!!!!!
58 replies
26 months ago
Poor service
Good day, It is with disgust that I have resorted to writing to you regarding the experience and poor treatment I have been subjected to by your staff member Mamolele Ngoasheng who happens to my relations manager. I do not know what part of relations she is managing with regards to my account. I have sent her email which she does not respond to. In the past 3 days I have called her 4 times which she only responded to one call and said she was too busy she will return my call, which she did not. On the other incidents she simply rejected my calls. As a business owner I strongly feel that your representative is doing injustice to your business which she should be dealt with harshly. I doubt it very much that she would just pick me out of the other clients that she deals with to treat in the manner she has. I honestly do not need a favour, all I would like is service from my bank. Whilst we are at that I need to get a call from you confirming a new relationship manager. Kind regards, Sfiso Vilakazi 0832123894
58 replies
27 months ago
Great Service
Good day, It is not everyday I get great service whenever I go to places. I wish to express my sheer delight at the attitude and service I received on 1st of February at your Northcliff/Cresta store. As I thought my day was going great, Samkelisiwe made it even more delightful at the till by offering me a VAS I did not expect. @Samkelisiwe and colleagues keep up the good work you are doing.
0 replies
54 months ago
Credit card application gone missing
Good day, I applied on line with reference number TB-8ZQO4 for a credit card, the next day your staff member called to finalize the application. I was told my application was successful and was offered an amount which I agreed to, and that I can collect my card at the branch I nominated. When I called the card division to confirm if the card was ready, to my surprise the was not record of my application. Standard Bank please help me understand what happened with my application. Regards, Sfiso Vilakazi
106 replies
67 months ago
Exchange declined
Dear Sir/ Madam, It is with disappointment that I write to you. On the 5the of October 2020 I bought 4shirts on your last sale at your Rosebank Mall Store, all of them were of the same size. I washed them all, I have since used 1, when I tried the next it was ill fitting, then tried the other 2, and they were perfect. My simple understanding of the matter is that the one must have shrunk for it to not fit whilst the rest do. On Thursday the 8th of October 2020 I returned the shirt to the store and I was told they will not accept it. I asked to speak to the manager and was introduced to Minah who vehemently refused to exchange the shirt, sighting that the final return date was the 2days earlier. Now I explained to her that: 1. The final return date was not known to me. 2. Upon purchasing the shirts no one told me of the return date. 3. Your fitting rooms are closed I could not have been able to try these items, meaning I had to take them home to try on. 4. With COVID still on the loose, I had to wash all of them as they did not come in sealed packets. I cannot wear the shirt due to my earlier reasons, I need you to remedy the situation by offering me a refund of some sort, be it cash, a voucher a replacement even if I have to buy the same shirt at the original price, as I had gone to your store not knowing about your sale which simple means I would have paid the original price any way. I cannot accept Minah's explanation that the shirt is now worth nothing to Woolworths, currently it is worth nothing to me also. And I cannot afford to throw away money. Looking forward to your satisfactory response.
0 replies
69 months ago
I urgently need some one with authority to give call to sort this out.
Good day, I submitted my claim on my policy #DIALDIRVAP610109621 early July, after many phone calls that either do not get answered or being transferred from one agent to the other without getting any resolution. Eventually someone called me and said my claim has been approved for R500. Which I found to hilarious as I am paying a premium of R351.95. I told her to review the approval and get back to me as I thought this was some kind of a joke for various reasons. 1. How did they approve that amount without even assessing the car. 2. What kind of repairs can be done for R500? I urgently need some one with authority to give call to sort this out.
53 replies
69 months ago
Poor communication
I have taken up an insurance with your company 3weeks ago which I now regret and you have debited my account twice. The issue is the poor communication from your side. I have called and written numerous emails no body gets back to me in time, if they do I am told to wait until the lock down is over in the meantime the cover is for third party only. The confusion on my side is that you are open for business, PG Glass that is supposed to do the inspection is also open, what is the problem them as I am will to drive to their near service centre to get this done. At the same time you are debiting the full amount yet you say I am not fully covered. Get this resolved by close of business on Friday the 7th of August 2020, and stop ripping me off.
106 replies
83 months ago
Incompetence
It is with so much regret that your sales consultant Rafeeq Esack in your Winchester Branch together with his manager and his regional manager whom I can not remember their names can display such a level of incompetence. All we wanted to do was to sign up a new membership with your gym, and surprisingly I am met with incompetent people. My wife went to the gym and gave them all my details and they captured the information that she gave them, Rafeeq called me and I made it clear to him I do not want a national membership and that I will no longer be able to come on that day to sign, I only want access to the Winchester gym only. On the day my wife was at the gym they made her pay an activation fee, which puzzles me. How do you make someone pay for something that has not yet been concluded. I asked Rafeeq to mail me the contract so I can go through it, to my surprise the contract was exactly what I said I did not want. He called and I explained to him that he needs to change it to what I want, couple of hours later his manager called me to come to the gym to fix the problem. Again I said to him I am not going to do that, they must send the correct contract so I can sign. The following day, Rafeeq called to say I must sign the incorrect one they will rectify it later him ans his manager they do not have access to change the contract, and I said no to that. Then his regional manager called me and said he was going to fix the contract to what I had initially requested. It is now day 5 none of that has been done. This is a very simple matter, you either send me the correct contract and we proceed or cancel this whole thing and refund my wife the activation fee you have charged me prematurely.
0 replies
83 months ago
Splendid service
I recently bought a pair of leather gloves, which disappointedly ripped the stitching off on the second day of use. So I took it to your Rosebank branch after having bought this in Northgate. I was met by Nthanyiseni Makungo who first delighted me with her greeting, (Good day Sir how can I make your day). First thing, that greeting is worth a million, I was dumb stuck I could not respond, all I could say was WOW! From that point I knew I had come to the right place. I relayed my story, and she was so apologetic as if this was her personal product or she owned the store, she took me around to find a replacement product which unfortunately you did not have. She processed a refund even though I did not have my receipt, purely because her CAN DO attitude informed her that this was a Woolies product and it had been launched a few weeks earlier. A very big thank you to Nthanyiseni, and please encourage her to keep up the good work.
0 replies
83 months ago
Service and courtesy
Thank you for sorting out what was potentially starting spoil my holiday. Your service consultant Tumi and her supervisor Nichol needs to understand service and courtesy.
0 replies
Review Distribution
5 Star
4 (18.181818181818183%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4.545454545454546%)
1 Star
17 (77.27272727272727%)