Infinity propeety grabbing assistants

A bussiness that gives people athoroty over your property. They gave access to the person renting here on our property to our fibre line. Now that we want to acces the line they have excuse after excuse. The line is not free because the tenant has ownership of the contract. She is moved out but we still have no right to our line because it does not belong to us as she is the contract holder. They accepted a proof of residince with a letter of remax only, no permission from any owner. They approve ***** on the contract that states it is a single house and not 2 separate buildings. They approve it after we had te send them photos to proof that we as owners are not lying. Not one of the consultants was here at the house they just ignore phoning you back and resolving the problem. Infinity remax and evotel is all part of this ****. We have students in the house needing to use the internet as everything nowadays is online. But lets give infinity a hand for giving ownership of somebodies elses property to someone who has no say here pay no taxes here pay no utilities. Hands down the worst service and allowing *****ulant documents.