Active since Dec 2016
15
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15 reviews14 months ago
Infinity propeety grabbing assistants
A bussiness that gives people athoroty over your property. They gave access to the person renting here on our property to our fibre line. Now that we want to acces the line they have excuse after excuse. The line is not free because the tenant has ownership of the contract. She is moved out but we still have no right to our line because it does not belong to us as she is the contract holder. They accepted a proof of residince with a letter of remax only, no permission from any owner. They approve ***** on the contract that states it is a single house and not 2 separate buildings. They approve it after we had te send them photos to proof that we as owners are not lying. Not one of the consultants was here at the house they just ignore phoning you back and resolving the problem. Infinity remax and evotel is all part of this ****. We have students in the house needing to use the internet as everything nowadays is online. But lets give infinity a hand for giving ownership of somebodies elses property to someone who has no say here pay no taxes here pay no utilities. Hands down the worst service and allowing *****ulant documents.
0 replies
34 months ago
Promises promises
App**** for a data sim for home use. And its now 2 weeks a sim swop and nobody can help to activate the simcard. Used my router with MTN, Rain and 2 other sim cards and it works. But this 100gig is just something that is *****ing money and no one seems to be able to help you. But its an active contract on your profile but the simplest thing is the most useless thing they seem to not master and activate the sim. Now I have to sit with a consultant that also contacts customer care and still nothing is happening. You are costing me money because I get paid by the hour, you are costing me money because i can not work from home and you are making false promises to customers. And please get someone that speaks english and not selfone jargon. I and millions of people want to understand what is being explained. And doing that security check like a 100 times over and over and over and speaking to a ****** robot is realy annoying.
106 replies
42 months ago
KEEPING THE SWORD OVER YOUR HEAD
May I start by saying. the gentleman who told me what the problem was on my account really did help me great. he escalated my concern of a good credit record to the people working with the credit stuff and gave me feedback that I was flagged about a device. I just want to say that I am good enough to pay all my bank fees and all that but FNB still sees me for a scum even though all that was against my name is still held against me. can someone please clear my name is someone competent to do it there as it was said that they will do it. and a month later still nothing has been done. keeping someone back just because you feel like it for something that happened years ago. but yearly you can increase banking costs without even consulting a client. you cannot clear a clients name. I presume that door is closed and the key threw away for a BAD/KAK/USELESS client. nobody on earth has only good days or years and some try to sort the bad out but is kept as that bad client. it is disgusting that you guys treat clients like that
133 replies
50 months ago
Onnodige gemors
I just want to say that I think Momentum has one of the stupidest thungs to get your insurance finalized. Why the hell must they phone you and read your whole polecy for you. If I have insurance it surely says that I can read have a matric and in my case a degree. So I think I can read quite good and understand and have a broker that I trust. With recent times COVID I think ne that spending time on your profession and family and even just alone time is important as personaly I have lost in this 2 years 14 family and friends, than to spend 30-40min on the phone with a stranger that has to read to you all the stuff that got sent to you. I am not in preschool and neet someone to read me out what I applied for. I trust my broker enough that I will give him my house keys and bank cards. If you feel like you need to mommy me please do not. Send me a mail where I can reply on black and white where I have proof and you have proof of what I agreed with and what not. These recordings always and always gets lost and then it is just a matter of we teach our consultants to never say that and no one would have done or said that. I am leaving Discovery for you but with this we must phone you I would rather pay R12000 a year more in insurance than be with you that treat us like infants. A future bussines owner medical practice owner, when taking this business over owner of 4 buildings not offices buildings,where will my insurance be at, and I will not suggest momentum to anybody if you can not in todays day and age have more than one way to verify a clients stuff. We all are not momentum employees sitting and phoning everyone. We have jobs we have patienys we have families we have our own oh so valuable time that you want to waste, and I think I have convinced more people to insurance than your adverts. Please consider some other forms of answering and mabe a 5min phone call not a 30min one. In 30 min I could have helped 5 small need latients and 2 medium need patients and 1 big need. And could have listened to my daughters day that I only get like 2-3 hours a day of if I am lucky enough to get that and I am not out trying to help someone in hospital get better so they can get back to their own family. Tonight at 10 when everyone is sleeping and I can go through my emails I can and will reply to a mail or sms or whatsapp there is another way wow and everyone has got whatsapp. Then you have my time to reply to something that I asked for and trusted my broker with
53 replies
50 months ago
useless service
how stupid are the people working there. i have been holding now for35 minutes and no help. 1st set up a pin on your card and confirm it at an ATM- wich I did 2nd Put in Petrol then no pin works at all 3rd They block my card 4th Phone the nr at back of card and gets to the wrong department and has to be transferd 8 times 5th I am sending you something to the app and recieving nothing but she does not get back to you at all How do you help people that is impaired and not understanding or does not have the app. useless service useless. no refund on taking your time, talking to people repeating your ID like 5-6 times because it seems they are deaf useless IT for creating such a kak system and I hope someone is going to phone me back from the right department and not just for an empty apology sort yourself out you are working with peoples money
106 replies
53 months ago
Thieves
I have been waiting for more than 2 weeks for Leandri in House and Home Highveld mall to phone me back so I can go and get my refund for faulty products that they sold to me and took back the day after delivery. She took the slips and made promises high and low that as soon as they have money in the till she will contact me. I do not undeestand how I can not get store credit or a bank card refund and only a cash refund. Thank you to the pathetic managers service I got when I phoned to hear what is going on and had to hold on for more that 15min and no one answered.
0 replies
56 months ago
Useless company
Lets keep this short. Useless people cant even get my addres right. And because tbey use their own pinpointing something. I know mos where my own address is and where I stay. Consultants treat you like they are your counselor and they are not. Talk down to you because you do not understand the termanology they use. You lodge complains and only get feedback a week later. Rude and unhelpfull. Quick to take your money and slow as hell to correct or to inform you of problems.
53 replies
59 months ago
Employing imbasils
Discovery is an absolute joke considering treatment and payments. My girlfriend was in hospital after a motorcycle accident and after her stay in hospital they paid for 7 days where she was only billed by the hospital for 4 days. They can not contact her because they did not update her contact details and they paid everything out of her savings and only a small part out of her in hospital. This is a PMB case and everything should becovered. She apointed a broker and gave writen concent for him to intervene but now that is not acceptable and needs to do it via telephone where they cannot reach her because they did not update her details. It is a joke to have such a medical aid. They put you in a position where everything medical needs to be paid cash now and all the other important stuff in this cold, rent water and lights and food and warm clothes cant be paid for because discovery made a ****oo and it is not a worrg on their side if the patient suffers financialy. Useless
106 replies
79 months ago
Useless staff that do not do the job assigned
They handed me over for accounts that should have been canceled in 2017, i have been blacklisted for them not doing the job they where supposed to do. Now I am sitting with bad dept because the can not cancel a line. I did speak to someone in the beginning of the year 2 years after I canceled and only heard from them for the first time. And I explained the whole thing to the lady but still nothing has been done to correct it.
0 replies
94 months ago
useless bank
I am ma going to the ombudsman. after how long no one from fnb has phoned me about my credit card account. I have to transfer money into it so that it can be paid but when I need that money that is available it says that my account is inactive and that there is insufficient funds when clearly there is. the lady that phoned me to hear about payments asked that I must pay an amount and then fnb somme deducts it from my cheque account. I am now sick of struggeling with this and no one there sorts it out
53 replies
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