CIB Partners
3.7|6 reviews
jM
johann M
1 reviews | Active since Member
07 Nov 2024, 09:05
( 3 years Warranty My ASS !!!! )
All my power tools are Dewalt. However, I have recently lost all confidence in Dewalt and their services and product warranties. When investing in high-quality products, one expects them to be durable and accompanied by a reliable warranty. I've purchased Dewalt products. One off them was the DeWalt Tstak Radio/Charger | DWST1-81078-QW I've Paid ( R 6,799.00 ) Features & Benefits: * Compatible with the Tstak platform * Premium sound quality through DAB+/FM/AUX radio receiver * Bluetooth® technology to play music wirelessly * Control the radio from the palm of your hand with the Tstak Radio APP * Shock absorbing Rubber bumpers on all four corners of the device * Compartment latch easy to open with one hand * 4+1+1 Speakers give a very wide acoustic range * 2 mid-range speakers at the front and 2 at the rear * Colour Screen * Operates off and charges DEWALT battery packs, including FlexVolt batteries * USB charger and Aux port * IP54, protection against water and dust * With charging function for all XR batteries (10,8,14,4,18 and 54 Volt) * Power supply: 230V & 54V/18V/14.4V/10.8V LCD display with all information * DeWalt FM Radio / Charger Supp**** without batteries * Warranty: 3 years What's in the box: * DeWalt Tstak Radio/Charger Product label
I have owned the speaker for approximately two years.
The radio does not function, and the Bluetooth connection repeatedly disconnects from all devices. Additionally, if the volume exceeds 50%, the radio shuts down.
I submitted the radio for repair, and Dewalt responded that I must pay R 6,799.00 for a new radio.!!!! I mean *** If I were to purchase a new radio and had R7000 at my disposal, I would not consider sending the radio for repairs.. ? ( 3 years Warranty My ASS !!!! ) I am considering replacing my current Dewalt power tools with a more dependable brand that provides exceptional customer service and warranty coverage.
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Replies (124)CIB Partners's replyOfficial
07 Nov 2024, 09:41Hello Johann,
Thank you for sharing your experience. I’m truly sorry to hear about the issues you’ve had with your DEWALT Tstak Radio/Charger and the frustration around your warranty service. We aim to ensure our customers feel confident in choosing DEWALT for both product quality and after-sales support, so it's disappointing to hear that we fell short in your case.
Your feedback about the radio’s performance and the repair process is important to us, and I understand how frustrating it must be to experience these issues after investing in a high-quality tool. Under the DEWALT warranty, repairs are typically provided for product defects. However, each situation is unique, and I’d like to review your case further to see if there are any additional options that might be available.
Mothusi will reach out to shortly on this. We’ll do our best to find a solution that restores your confidence in DEWALT and addresses the concerns you've raised.
Thank you again for your feedback, and we hope to resolve this to your satisfaction.
Best regards,
Zain Moosa
Thank you for sharing your experience. I’m truly sorry to hear about the issues you’ve had with your DEWALT Tstak Radio/Charger and the frustration around your warranty service. We aim to ensure our customers feel confident in choosing DEWALT for both product quality and after-sales support, so it's disappointing to hear that we fell short in your case.
Your feedback about the radio’s performance and the repair process is important to us, and I understand how frustrating it must be to experience these issues after investing in a high-quality tool. Under the DEWALT warranty, repairs are typically provided for product defects. However, each situation is unique, and I’d like to review your case further to see if there are any additional options that might be available.
Mothusi will reach out to shortly on this. We’ll do our best to find a solution that restores your confidence in DEWALT and addresses the concerns you've raised.
Thank you again for your feedback, and we hope to resolve this to your satisfaction.
Best regards,
Zain Moosa
Best regards,
CIB Partners's reply07 Nov 2024, 09:41
Official
Hello Johann,
Thank you for sharing your experience. I’m truly sorry to hear about the issues you’ve had with your DEWALT Tstak Radio/Charger and the frustration around your warranty service. We aim to ensure our customers feel confident in choosing DEWALT for both product quality and after-sales support, so it's disappointing to hear that we fell short in your case.
Your feedback about the radio’s performance and the repair process is important to us, and I understand how frustrating it must be to experience these issues after investing in a high-quality tool. Under the DEWALT warranty, repairs are typically provided for product defects. However, each situation is unique, and I’d like to review your case further to see if there are any additional options that might be available.
Mothusi will reach out to shortly on this. We’ll do our best to find a solution that restores your confidence in DEWALT and addresses the concerns you've raised.
Thank you again for your feedback, and we hope to resolve this to your satisfaction.
Best regards,
Zain Moosa
Thank you for sharing your experience. I’m truly sorry to hear about the issues you’ve had with your DEWALT Tstak Radio/Charger and the frustration around your warranty service. We aim to ensure our customers feel confident in choosing DEWALT for both product quality and after-sales support, so it's disappointing to hear that we fell short in your case.
Your feedback about the radio’s performance and the repair process is important to us, and I understand how frustrating it must be to experience these issues after investing in a high-quality tool. Under the DEWALT warranty, repairs are typically provided for product defects. However, each situation is unique, and I’d like to review your case further to see if there are any additional options that might be available.
Mothusi will reach out to shortly on this. We’ll do our best to find a solution that restores your confidence in DEWALT and addresses the concerns you've raised.
Thank you again for your feedback, and we hope to resolve this to your satisfaction.
Best regards,
Zain Moosa
Best regards,
jM
johann M's updateReviewer Update
11 Nov 2024, 18:09Dear CIB,
I would like to express my sincere gratitude for your prompt attention to and successful resolution of my recent issue.
Your team's efforts in providing me with a brand-new DEWALT speaker and ensuring its delivery to my residence were greatly appreciated. The exceptional service and quality demonstrated by your organization have further solidified my trust in DEWALT products.
As a loyal customer, I can confidently attest to the reliability and durability of DEWALT power tools. Throughout my experience with your brand, I have consistently encountered exceptional performance and longevity, making DEWALT my preferred choice for all my power tool needs.
Thank you once again for your outstanding service and commitment to customer satisfaction.
Best regards,
Johann
I would like to express my sincere gratitude for your prompt attention to and successful resolution of my recent issue.
Your team's efforts in providing me with a brand-new DEWALT speaker and ensuring its delivery to my residence were greatly appreciated. The exceptional service and quality demonstrated by your organization have further solidified my trust in DEWALT products.
As a loyal customer, I can confidently attest to the reliability and durability of DEWALT power tools. Throughout my experience with your brand, I have consistently encountered exceptional performance and longevity, making DEWALT my preferred choice for all my power tool needs.
Thank you once again for your outstanding service and commitment to customer satisfaction.
Best regards,
Johann
jM
johann M's update11 Nov 2024, 18:09
Reviewer Update
Dear CIB,
I would like to express my sincere gratitude for your prompt attention to and successful resolution of my recent issue.
Your team's efforts in providing me with a brand-new DEWALT speaker and ensuring its delivery to my residence were greatly appreciated. The exceptional service and quality demonstrated by your organization have further solidified my trust in DEWALT products.
As a loyal customer, I can confidently attest to the reliability and durability of DEWALT power tools. Throughout my experience with your brand, I have consistently encountered exceptional performance and longevity, making DEWALT my preferred choice for all my power tool needs.
Thank you once again for your outstanding service and commitment to customer satisfaction.
Best regards,
Johann
I would like to express my sincere gratitude for your prompt attention to and successful resolution of my recent issue.
Your team's efforts in providing me with a brand-new DEWALT speaker and ensuring its delivery to my residence were greatly appreciated. The exceptional service and quality demonstrated by your organization have further solidified my trust in DEWALT products.
As a loyal customer, I can confidently attest to the reliability and durability of DEWALT power tools. Throughout my experience with your brand, I have consistently encountered exceptional performance and longevity, making DEWALT my preferred choice for all my power tool needs.
Thank you once again for your outstanding service and commitment to customer satisfaction.
Best regards,
Johann