CIB Partners
3.7|6 reviews
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Awie D
1 reviews | Active since Member
30 Sept 2021, 07:31
Bad Service & Support for Bad quality STANLEY Machines!
I bought a STANLEY FATMAX Compressor and it seized after exactly ONE Year - almost to the day the warranty expired (...and of course I could only log a complaint a day or two after expiration of the warranty; CIB PARTNERS did not even try to repair it...) It was leaking oil constantly and needed to be refilled every now and then. It was still in mint condition (it still even had the protective plastic over the pressure gauges…), as I mainly used it for nailing every now and then. VERY disappointing machine and service - makes one wonders what quality and support one would get on other STANLEY, DEWALT, etc. products that CIB PARTNERS distribute…
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Replies (610)CIB Partners's replyOfficial
11 Jul 2022, 12:28Hello Awie,
Firstly I would like to apologise for the bad experience you had with this issue. We attempt to resolve all warranty issues in the best way we can, but at times we may make a error.
Although this is late (as we have only recently activated our business account on Hello Peter) , we would still like to sort out your issue. Please could you email me on info@cibpartners.co.za and I can see how we can assist you.
Regards
Zain
Firstly I would like to apologise for the bad experience you had with this issue. We attempt to resolve all warranty issues in the best way we can, but at times we may make a error.
Although this is late (as we have only recently activated our business account on Hello Peter) , we would still like to sort out your issue. Please could you email me on info@cibpartners.co.za and I can see how we can assist you.
Regards
Zain
Best regards,
CIB Partners's reply11 Jul 2022, 12:28
Official
Hello Awie,
Firstly I would like to apologise for the bad experience you had with this issue. We attempt to resolve all warranty issues in the best way we can, but at times we may make a error.
Although this is late (as we have only recently activated our business account on Hello Peter) , we would still like to sort out your issue. Please could you email me on info@cibpartners.co.za and I can see how we can assist you.
Regards
Zain
Firstly I would like to apologise for the bad experience you had with this issue. We attempt to resolve all warranty issues in the best way we can, but at times we may make a error.
Although this is late (as we have only recently activated our business account on Hello Peter) , we would still like to sort out your issue. Please could you email me on info@cibpartners.co.za and I can see how we can assist you.
Regards
Zain
Best regards,
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Awie D's updateReviewer Update
18 Jul 2022, 09:20Hi. Thank you very much for replying. I can't see your email address (it is ***** on my side) to forward the email chain with all the details. Contact me on awieduv@icloud.com (awieduv at iCloud dot com ). Awie Duvenage
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Awie D's update18 Jul 2022, 09:20
Reviewer Update
Hi. Thank you very much for replying. I can't see your email address (it is ***** on my side) to forward the email chain with all the details. Contact me on awieduv@icloud.com (awieduv at iCloud dot com ). Awie Duvenage
CIB Partners's replyOfficial
18 Jul 2022, 09:29Hi Awie, Unfortunately I think Hello Peter masks the email address. You can just call on 011 434 1170.
Best regards,
CIB Partners's reply18 Jul 2022, 09:29
Official
Hi Awie, Unfortunately I think Hello Peter masks the email address. You can just call on 011 434 1170.
Best regards,
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Awie D's updateReviewer Update
18 Jul 2022, 09:39Yes they even mask out your phone number. I'm on awieduv at iCloud dot com or on zero eight two, four six five, eight two zero four.
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Awie D's update18 Jul 2022, 09:39
Reviewer Update
Yes they even mask out your phone number. I'm on awieduv at iCloud dot com or on zero eight two, four six five, eight two zero four.
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Awie D's updateReviewer Update
25 Jul 2022, 09:16Thank you very much Zain from CIB Partners for fully refunding me for the faulty product. Much appreciated!
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Awie D's update25 Jul 2022, 09:16
Reviewer Update
Thank you very much Zain from CIB Partners for fully refunding me for the faulty product. Much appreciated!