What are the most common complaints about Infogro?

The most common complaint about Infogro, based on Hellopeter's AI analysis of recent customer reviews, is Network Reliability & Connection Quality. Network Reliability & Connection Quality (3.8) draws mixed feedback. Many customers describe stable, fast service with quick fault resolution, but a few report signal problems on one side of the property or extended waits for technicians to investigate signal issues.

How does Infogro compare to other Internet & Telecoms companies?

Infogro scores 4.2 out of 5 on Hellopeter's AI analysis of service quality in Internet & Telecoms, compared to the Internet & Telecoms industry average of 1.9. Their strongest theme is Customer Service (4.5); their weakest is Network Reliability (3.8). The top AI-rated Internet & Telecoms business on Hellopeter is Atomic Access (4.9). How is the AI Score calculated? →

Is Infogro trustworthy?

Infogro has a TrustIndex of 6.1 out of 10 on Hellopeter, based on 81 reviews in the last 12 months. Hellopeter has tracked Infogro across 155 total reviews. How is the TrustIndex calculated? →

Infogro Reviews | 6.1 TrustIndex

Infogro Reviews | 6.1 TrustIndex | Hellopeter

Review Distribution

4.6|81 Reviews

Sep '25 - Aug '26

Frequently Asked Questions About Infogro

What do customers say about Infogro?

Based on recent customer reviews, Infogro is consistently praised for fast, friendly, and effective customer support, particularly through its WhatsApp channel and after-hours assistance. Named agents like Angie, Stephan, Pieter, and Jacques are frequently mentioned for going above and beyond. A small minority of reviews flag delays in onboarding new clients and billing issues, but the overall tone is overwhelmingly positive.

What is Infogro's biggest strength?

Infogro's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support Quality. Customer Service & Support Quality (4.5) is the standout strength. Customers repeatedly praise named agents for friendly, knowledgeable, and patient assistance, including after-hours and weekend support. Many describe receiving the best service they have experienced.

Recent reviews (81)

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Popular mentions

excellent service friendly quick response whatsapp professional helpful above beyond no feedback slow service unprofessional

Caren C

1 reviews | Active since Jan 2019

26 May 2026, 19:14

Excellent, fast, efficient support by Angie

Excellent, fast, efficient support by Angie. She is very knowledgeable and a pleasure to work with.

Helpful (0)

|Replies (0)

Caren C

1 reviews | Active since Jan 2019

26 May 2026, 19:14

Excellent, fast, efficient support by Angie

Excellent, fast, efficient support by Angie. She is very knowledgeable and a pleasure to work with.

Replies (0)

Dudu

1 reviews | Active since May 2026

25 May 2026, 09:56

Hi I still do not h...

Hi I still do not have internet although my Wi-fi paid

Helpful (0)

|Replies (0)

Dudu

1 reviews | Active since May 2026

25 May 2026, 09:56

Hi I still do not h...

Hi I still do not have internet although my Wi-fi paid

Replies (0)

Debbie

1 reviews | Active since May 2026

21 May 2026, 16:31

Excellent service from Infogro

Excellent service from Infogro. The team was quick, professional, and very helpful throughout the process. Communication was clear and efficient. Highly recommended.

Helpful (0)

|Replies (0)

Debbie

1 reviews | Active since May 2026

21 May 2026, 16:31

Excellent service from Infogro

Excellent service from Infogro. The team was quick, professional, and very helpful throughout the process. Communication was clear and efficient. Highly recommended.

Replies (0)

Karen D

1 reviews | Active since Jan 2024

19 May 2026, 11:24