Infogro
Verified Business
Infogro
Verified Business
56 Reviews (last 12 months)
Responds in 274 hours 18 min
AI Review Summary
Based on recent customer reviews, Infogro delivers strong customer service with agents frequently praised by name for being friendly, professional, and quick to resolve issues. Communication channels, particularly WhatsApp, are valued by customers. However, a recurring pattern of delayed follow-ups and poor responsiveness in pre-sales and technical scheduling situations creates frustration for a notable segment of customers.
Top Strengths:
- •Customer Service & Support Quality: Customers consistently praise named agents like Angie, Benita, Jacques, and Jaunton for going above and beyond. Staff are described as friendly, professional, patient, and quick to resolve problems in a single interaction.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
Avg Reply
274h 18m
NPS Score
77
Recommended: Very Likely
Review Distribution
4.5|56 Reviews
Jun '25 - May '26
5(78.3%)
4(6.5%)
3(4.4%)
2(2.2%)
1(8.7%)
5(78.3%)
4(6.5%)
3(4.4%)
2(2.2%)
1(8.7%)
Recent reviews (56)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceK
G
Goitsemang
1 reviews | Active since Jan 2020
17 Mar 2026, 12:12
I received excellent...
I received excellent service,and was done in only a few minutes, thank you.
Helpful (0)
|Replies (0)G
Goitsemang
1 reviews | Active since Jan 2020
17 Mar 2026, 12:12
I received excellent...
I received excellent service,and was done in only a few minutes, thank you.
0
Replies (0)C
LB
Lee-Ann Breytenbach
1 reviews | Active since Jan 2020
16 Mar 2026, 09:45
Infogro Fibre Installation Team Service
Wow, excellent follow up service to get our Fibre installed and connected. The Infogro staff are all very friendly, professional and knowledgeable. The process was seamless, from laying the cables to the installation of the router. All the while getting feedback and follow up from Stephan Botha to ensure service delivery. Thank you Stephan and the team who did the work to get us up and running, your help and speedy service is greatly appreciated.
Helpful (0)
|Replies (0)LB
Lee-Ann Breytenbach
1 reviews | Active since Jan 2020
16 Mar 2026, 09:45
Infogro Fibre Installation Team Service
Wow, excellent follow up service to get our Fibre installed and connected. The Infogro staff are all very friendly, professional and knowledgeable. The process was seamless, from laying the cables to the installation of the router. All the while getting feedback and follow up from Stephan Botha to ensure service delivery. Thank you Stephan and the team who did the work to get us up and running, your help and speedy service is greatly appreciated.
0
Replies (0)B
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