The WORST ISP I have dealt with

I have been with many service providers and I move a lot. Normally the service with most is okay. But this is the ONLY ISP that I HAVE to call out, as the WORST ISP I have ever dealt with by FAR.

Number 1: They Promised me that I will have internet even during loadshedding, if I have solar or a UPS. This was a LIE. After I mentioned that this was not the case, and I still do not have internet, they basically blamed my complex because now my complex needs to get UPSs for their connections as well.

Number 2: From what I see and gather, this is not really a pure 100% end to end FIbre connection. It is kind of like Fibre to the node, that sort of thing. So when they say they selling Fibre, take that with a pinch of salt. It is kind of like signal to a microwave tower in the complex and from that tower they run fibre to the house, not saying this is exactly what they do, but just giving an analogy, basically the set up they gave me it is not what most people think Fibre is. In my opinion it should not be called fibre at all.