Ingaadi spa day a bit of a disappointment

I had a full day spa appointment with my friend for her 31st birthday yesterday. Venue is beautiful and easy to find although they could do with leveling their gravel roads. The hostess at the restaurant was sweet but looked overwhelmed having to welcome everyone and get them covid screened at the same time as having to tell them the menu/itenary for the day. She tried but one was left wondering whether it was a buffet or what was the procedure as she doesnt explain anything as she gets you seated. I was disappointed that they offer nothing for any special event like a birthday for a client, not even a mini song during lunch,a cupcake with candle or even a glass of champagne to make the day extra special with them. Their breakfast was divine so compliments to the chef but the insistence of giving each client only a slice of bread is inhumane and Muzi was completely rude when i requested another slice. He is absolutely not a peoples person and should not work at the forefront with people because he is so rude and lacks ubuntu even in simple instances of offering a glass of free juice to our driver who came to pick us up after a full day there. We absolutely bought and drank champagne the whole day and did not even touch their complimentary juice and he was rude about us offering the driver just one glass while he waited for us to finish off our reviews. He was also arrogant about us promising to review him and acted like that will have no consequence to him that I wonder if they even bother to read our reviews or what.That would be bad business practice if you want to stay afloat. Nhlanhla and Precious were perfect massage the******s and cant fault them on anything I give them 20/10. They are friendly and well skilled. Trying not to compare but Mamgwanani is a way better option to celebrate an event than Ingaadi. Ingaadi is highly impersonal and lacks that human factor. The alcohol selection is also a bore.they should allow us to bring our own if they wont expand their selection. Overall it was a relaxing day