Treated like no body

Ink Station Parklands.’ I bought a printer Canon TS704a and I was told it does all the basic functions of the printer which is printing, copy and scanning and that was great then I further enquirer more on printing of stickers and which they beautiful explained and I came back on the following day to buy the printer.

At home I tested the printer and it worked well in printing but when I check the scanning function it was not working, I read the manual and searched YouTube with not luck for instructions then I called the store and I was told to write everything down and I did. Their reply was “I told you that the printer does not scan before you bought it” I was shocked and I went in person I told her no you said it does the basic functioning I.e scan, copy, print. She denied everything and I told her, I know what I came to buy in the store which was the printer that scans and that print stickers and there’s no way that I would miss to ask that question. Because that’s what I need for my small business.

After that it became a huge argument, I was told that the owner will not give me my money, and the only thing they can do is to give me a down grade of the printer which was very expensive when you compared to other retail stores. I told them I do not want that I just want my money. Because they did not take me serious, how can you give me a down grade of what I paid for? And tell me thats the best you can do for me and boast by paying me the remainder. My choice was taken away, you selling me a down grade which is expensive in your shop and very cheap in other stores and you still look in my face and tell me you doing me a favour? Really. They undermined me, I was not allowed to speak with the owner of the store but he kept giving answers on the issue secretly, imagine and every time when I go there I will be told his not there or I just missed him. When I asked to speak with him over the phone I was told that his a busy man that runs real businesses and I asked them so my business is not a business to them because I am not well established. After that they ignore me in front of their costumers and told me their boss is not giving me my money so I should leave the store with that printer.

I left the printer in their store and my money is with them. Later she called me asking for my bank details and even now I am still waiting for the refund and I have not received anything from them not even the proof of payment which she told me that she will send and that does not take 5 days to send.

The people there are very nice when you come to the store and buy something from them. But the moment you have an issue with their products they treat you like a disease.

I hated my self for setting my foot in their shop.