1 reviews | Active since Member
I placed an order online for 18 roses. Unfortunately, hellopeter does not support images, otherwise, I could post a screenshot of the image of the product page from which I placed the order.
The product description was:
"Give your heart to someone special with these 18 red roses and willow heart bouquet in wrapping & bow." The price listed was 299.95, and the accompanying picture, also reflected a big bunch of roses.
When I received it, there were only 3 roses. I also paid a delivery fee that pushed the price to just under R400. I sent a mail to them, expressing my shock that I paid R400 for 3 roses and not at all what was listed on their site.
Their response was as follows:
"Our apologies for the incorrect description or disappointment caused, and thank you for pointing this out to us. The standard size you selected is the picture with 3 roses as shown on the page and the 20 rose option is the one you are referring to. Unfortunately you won't get 18 ror 20 roses anywhere for R 299.95" Apologies once again for any inconvenience or disappointment caused.
While I appreciate the polite tone, I don't at all appreciate the following: * While they acknowledged there was a mistake on their site in the product description and image, they made no offer to send me what was advertised and what I ordered. Tough luck for me, I guess. * And then the snarky comment that I won't find 18 roses for 300 Rand anywhere else. Well, I expect to receive the product that was advertised. I don't care about what other places are listing roses for. But I can respond, I also sure as heck don't expect to pay R100 per rose.
And for what it's worth, you can actually get amazing roses for that price from Woolworths. For example, here is a link to 10 stems for R94.99. (So, I could get 30 roses for less than R300). https://www.woolworths.co.za/prod/Food/Flowers-Plants/Roses/Fiesta-Roses-10-Stems/_/A-6008000112710?isFromPLP=true
I'll definitely never be buying from Emotion Flowers again.
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