JB
Jacques B
Active since Oct 2011
3
Reviews
0
Industries
Reviews
3 reviews28 months ago
Received 3 roses instead of the 18 I ordered
I placed an order online for 18 roses. Unfortunately, hellopeter does not support images, otherwise, I could post a screenshot of the image of the product page from which I placed the order. The product description was: "Give your heart to someone special with these 18 red roses and willow heart bouquet in wrapping & bow." The price listed was 299.95, and the accompanying picture, also reflected a big bunch of roses. When I received it, there were only 3 roses. I also paid a delivery fee that pushed the price to just under R400. I sent a mail to them, expressing my shock that I paid R400 for 3 roses and not at all what was listed on their site. Their response was as follows: "Our apologies for the incorrect description or disappointment caused, and thank you for pointing this out to us. The standard size you selected is the picture with 3 roses as shown on the page and the 20 rose option is the one you are referring to. Unfortunately you won't get 18 ror 20 roses anywhere for R 299.95" Apologies once again for any inconvenience or disappointment caused. While I appreciate the polite tone, I don't at all appreciate the following: * While they acknowledged there was a mistake on their site in the product description and image, they made no offer to send me what was advertised and what I ordered. Tough luck for me, I guess. * And then the snarky comment that I won't find 18 roses for 300 Rand anywhere else. Well, I expect to receive the product that was advertised. I don't care about what other places are listing roses for. But I can respond, I also sure as heck don't expect to pay R100 per rose. And for what it's worth, you can actually get amazing roses for that price from Woolworths. For example, here is a link to 10 stems for R94.99. (So, I could get 30 roses for less than R300). https://www.woolworths.co.za/prod/Food/Flowers-Plants/Roses/Fiesta-Roses-10-Stems/_/A-6008000112710?isFromPLP=true I'll definitely never be buying from Emotion Flowers again.
0 replies
28 months ago
Great service on claim
I was pleasantly surprised by Momentum Critical Illness and Disability Insurance. I was diagnosed in the middle of this year with stage 4 cancer out of the blue. I submitted a claim against my critical illness cover to Momentum through my broker (evan@sirgroup.co.za). I was informed that since I had increased my cover, less than 3 years before, it falls under their “early claims” process, and they need to do a thorough audit before they can pay out the claim, which should take about 6 weeks. As such, they requested my consent to request all my medical information from doctors and medical aid, which I granted. I was fine with this more in-depth investigation, because I do understand that *****ulent claims is a real thing. 4 weeks later, the investigation was complete, and the claim was fully paid out. I am sure there are other people that have not had such a positive experience; I am speaking exclusively about my own experience with Momentum, and I have to give credit where it is due. Even though they did exactly what they were supposed to, no more and no less, I am still grateful for that. Do note though, that unlike most people I know, I read every contract fully before I sign it. That includes life and disability insurance contracts. It is something I recommend to everybody. Don’t put your signature on a document unless you fully understand the implications of doing so. Thus, I was very deliberate and thorough while taking out my cover, and understood what I was getting.
129 replies
109 months ago
"The Unlimited" are living up to their name with unlimmeted spam phone calls
<p>Every few weeks I get a call from The Unlimited with their latest and greatest offer.</p> <p>Every time I ask the agent to please remove me from their database so that I never receive a call from them again. They assure me that they will.</p> <p>Once after one of these, I got a call again the next day.</p> <p>I have asked them if I can speak to a super visor - these are never available.</p> <p>I have left messages for the supervisor to call me back - they never call back.</p> <p> </p> <p>This company seems to be either unethical or incompatent. Or both...</p>
168 replies
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