1 reviews | Active since Member
Brought my HTC in for a repair so that I could sell it, issue was only resolved 2 months later. Phone was incorrectly repaired twice and the staff could not have cared less about my inconvenience and wasting my time and money driving back and forth to their premises. The technician Benjamin kept assuring me he would call me to give an update and never once did, got a new excuse everytime such as " I was the only technician on duty" or "I forgot". Completely unacceptable. The phone was brought in for an issue with the power button and when I got it back the screen was flickering and the battery was unable to hold a charge. I was told it had nothing to do with their repair and was somehow a complete coincidence and that I had to pay R650 extra for a new battery, despite the fact that the battery had worked perfectly for the whole time I had owned the phone. After another week of waiting I called and was informed by Benjamin that "the cleaning lady broke the power button" and I would have to wait another week for a replacement button. Dealing with this company has been a stressful and frustrating ordeal and I have no idea how they are still in business or how Benjamin the King of Excuses has not been fired yet. Avoid this company at all costs.