IR
Innovatec Repair
Unclaimed Business
IR
Innovatec Repair
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
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Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceYN
Yash N
1 reviews | Active since Jan 2020
3 Dec 2018, 15:16
Disgusting service, high prices and zero communication.
Brought my HTC in for a repair so that I could sell it, issue was only resolved 2 months later. Phone was incorrectly repaired twice and the staff could not have cared less about my inconvenience and wasting my time and money driving back and forth to their premises. The technician Benjamin kept assuring me he would call me to give an update and never once did, got a new excuse everytime such as " I was the only technician on duty" or "I forgot". Completely unacceptable. The phone was brought in for an issue with the power button and when I got it back the screen was flickering and the battery was unable to hold a charge. I was told it had nothing to do with their repair and was somehow a complete coincidence and that I had to pay R650 extra for a new battery, despite the fact that the battery had worked perfectly for the whole time I had owned the phone. After another week of waiting I called and was informed by Benjamin that "the cleaning lady broke the power button" and I would have to wait another week for a replacement button. Dealing with this company has been a stressful and frustrating ordeal and I have no idea how they are still in business or how Benjamin the King of Excuses has not been fired yet. Avoid this company at all costs.
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Yash N
1 reviews | Active since Jan 2020
3 Dec 2018, 15:16
Disgusting service, high prices and zero communication.
Brought my HTC in for a repair so that I could sell it, issue was only resolved 2 months later. Phone was incorrectly repaired twice and the staff could not have cared less about my inconvenience and wasting my time and money driving back and forth to their premises. The technician Benjamin kept assuring me he would call me to give an update and never once did, got a new excuse everytime such as " I was the only technician on duty" or "I forgot". Completely unacceptable. The phone was brought in for an issue with the power button and when I got it back the screen was flickering and the battery was unable to hold a charge. I was told it had nothing to do with their repair and was somehow a complete coincidence and that I had to pay R650 extra for a new battery, despite the fact that the battery had worked perfectly for the whole time I had owned the phone. After another week of waiting I called and was informed by Benjamin that "the cleaning lady broke the power button" and I would have to wait another week for a replacement button. Dealing with this company has been a stressful and frustrating ordeal and I have no idea how they are still in business or how Benjamin the King of Excuses has not been fired yet. Avoid this company at all costs.
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Marc G
1 reviews | Active since Jan 2020
10 May 2017, 13:17
Shocking Service
<p>I called into explain that my phone screen is broken and that it is an insurance claim through Miway. They confirmed that they had received the insurance request and they had the necessary parts available to do the works with both the receptionist and the repairer. I explained that i am under time pressures and would like to come through when they are not busy so i can wait for it to be done. They confirmed they are not busy at the moment and it will take 15-20 minutes. I arrive and they inform me that the replacement is not approved and they need to take photos to submit a report to Miway. I explain that i called in earlier and to find out all the information and what is required to get this done, as if it was going to take longer then i should rather wait till i have more time. Both the receptionist and the repairer tell me that i did not explain this to them over the phone but they confirmed that they had this request from insurance. Further to this the manager is not available to sign off the report to send to the insurance. I decided to call the manager to explain that i am dissapointed in the level of service and that they have now wasted my time, petrol and patience for simple screen replacement. He was not interested and told me that i must not have explained it properly to his staff which is a poor excuse. I highly recomend not using innovatec and making use of anyone else, Miway should also review this supplier.</p>
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Marc G
1 reviews | Active since Jan 2020
10 May 2017, 13:17
Shocking Service
<p>I called into explain that my phone screen is broken and that it is an insurance claim through Miway. They confirmed that they had received the insurance request and they had the necessary parts available to do the works with both the receptionist and the repairer. I explained that i am under time pressures and would like to come through when they are not busy so i can wait for it to be done. They confirmed they are not busy at the moment and it will take 15-20 minutes. I arrive and they inform me that the replacement is not approved and they need to take photos to submit a report to Miway. I explain that i called in earlier and to find out all the information and what is required to get this done, as if it was going to take longer then i should rather wait till i have more time. Both the receptionist and the repairer tell me that i did not explain this to them over the phone but they confirmed that they had this request from insurance. Further to this the manager is not available to sign off the report to send to the insurance. I decided to call the manager to explain that i am dissapointed in the level of service and that they have now wasted my time, petrol and patience for simple screen replacement. He was not interested and told me that i must not have explained it properly to his staff which is a poor excuse. I highly recomend not using innovatec and making use of anyone else, Miway should also review this supplier.</p>
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Rendani R
1 reviews | Active since Jan 2020
7 Apr 2017, 06:23
Appalling Service
<p>What kind of service. Okay Tracey has not been that bad but she is stuck in a system that’s not working. My Apple watch screen broken but it was still fully functional. However since I have a movable cover with Miway I lodged a claim for repairs. After lodging the claim I even went to run at the GYM using the same watch which proves that the watch was working. Miway the approved the claim and appointed INNOVATEC Repair to collect and fix the watch. Innovatec assessed the watch and concluded that the watch was still working and only the top glass needed to be replaced. Now in the process of replacing the top glass they seem to have messed up my Apple Watch and now the watch apparently doesn’t work at all. Even worst they are claiming that the watch was not working when it was received (this is a lie as the watch was fully function). These people were negligent with my watch and now they don’t want to take responsibility. Miway contracted this company but they are not being very helpful. They are taking forever to give me answers. This is some terrible service. All I want is my watch in the condition it was in when it was collected. This can’t be very hard to do. Miway appointed a doggy service provider and they must deal with them and get me my watch back. If the watch is not returned functional tomorrow I will have to pay penalties to discovery for not meeting my weekly goal. This is not on. Be careful when you take your items to Innovatec, this guys messed up my watch and won’t even take responsibility like a responsible company would. A guy called Dale at Innovatec has been the least helpful. Not even willing to investigate what happened so that it doesnt happen again to other people's items.</p>
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Rendani R
1 reviews | Active since Jan 2020
7 Apr 2017, 06:23
Appalling Service
<p>What kind of service. Okay Tracey has not been that bad but she is stuck in a system that’s not working. My Apple watch screen broken but it was still fully functional. However since I have a movable cover with Miway I lodged a claim for repairs. After lodging the claim I even went to run at the GYM using the same watch which proves that the watch was working. Miway the approved the claim and appointed INNOVATEC Repair to collect and fix the watch. Innovatec assessed the watch and concluded that the watch was still working and only the top glass needed to be replaced. Now in the process of replacing the top glass they seem to have messed up my Apple Watch and now the watch apparently doesn’t work at all. Even worst they are claiming that the watch was not working when it was received (this is a lie as the watch was fully function). These people were negligent with my watch and now they don’t want to take responsibility. Miway contracted this company but they are not being very helpful. They are taking forever to give me answers. This is some terrible service. All I want is my watch in the condition it was in when it was collected. This can’t be very hard to do. Miway appointed a doggy service provider and they must deal with them and get me my watch back. If the watch is not returned functional tomorrow I will have to pay penalties to discovery for not meeting my weekly goal. This is not on. Be careful when you take your items to Innovatec, this guys messed up my watch and won’t even take responsibility like a responsible company would. A guy called Dale at Innovatec has been the least helpful. Not even willing to investigate what happened so that it doesnt happen again to other people's items.</p>
0
Replies (0)RR
Rendani R
1 reviews | Active since Jan 2020
6 Apr 2017, 13:24
Appalling Service
<p>What kind of service. Okay Tracey has not been that bad but she is stuck in a system that’s not working. My Apple watch screen broken but it was still fully functional. However since I have a movable cover with Miway I lodged a claim for repairs. After lodging the claim I even went to run at the GYM using the same watch which proves that the watch was working. Miway the approved the claim and appointed INNOVATEC Repair to collect and fix the watch. Innovatec assessed the watch and concluded that the watch was still working and only the top glass needed to be replaced. Now in the process of replacing the top glass they seem to have messed up my Apple Watch and now the watch apparently doesn’t work at all. Even worst they are claiming that the watch was not working when it was received (this is a lie as the watch was fully function). These people were negligent with my watch and now they don’t want to take responsibility. Miway contracted this company but they are not being very helpful. They are taking forever to give me answers. This is some terrible service. All I want is my watch in the condition it was in when it was collected. This can’t be very hard to do. Miway appointed a doggy service provider and they must deal with them and get me my watch back. If the watch is not returned functional tomorrow I will have to pay penalties to discovery for not meeting my weekly goal. This is not on. Be careful when you take your items to Innovatec, this guys messed up my watch and won’t even take responsibility like a responsible company would. A guy called Dale at Innovatec has been the least helpful. Not even willing to investigate what happened so that it doesnt happen again to other people's items.</p>
Helpful (0)
|Replies (0)RR
Rendani R
1 reviews | Active since Jan 2020
6 Apr 2017, 13:24
Appalling Service
<p>What kind of service. Okay Tracey has not been that bad but she is stuck in a system that’s not working. My Apple watch screen broken but it was still fully functional. However since I have a movable cover with Miway I lodged a claim for repairs. After lodging the claim I even went to run at the GYM using the same watch which proves that the watch was working. Miway the approved the claim and appointed INNOVATEC Repair to collect and fix the watch. Innovatec assessed the watch and concluded that the watch was still working and only the top glass needed to be replaced. Now in the process of replacing the top glass they seem to have messed up my Apple Watch and now the watch apparently doesn’t work at all. Even worst they are claiming that the watch was not working when it was received (this is a lie as the watch was fully function). These people were negligent with my watch and now they don’t want to take responsibility. Miway contracted this company but they are not being very helpful. They are taking forever to give me answers. This is some terrible service. All I want is my watch in the condition it was in when it was collected. This can’t be very hard to do. Miway appointed a doggy service provider and they must deal with them and get me my watch back. If the watch is not returned functional tomorrow I will have to pay penalties to discovery for not meeting my weekly goal. This is not on. Be careful when you take your items to Innovatec, this guys messed up my watch and won’t even take responsibility like a responsible company would. A guy called Dale at Innovatec has been the least helpful. Not even willing to investigate what happened so that it doesnt happen again to other people's items.</p>
0
Replies (0)RR
Rendani R
1 reviews | Active since Jan 2020
6 Apr 2017, 13:02
Appalling Service
<p>What kind of service. Okay Tracey has not been that bad but she is stuck in a system that’s not working. My Apple watch screen broken but it was still fully functional. However since I have a movable cover with Miway I lodged a claim for repairs. After lodging the claim I even went to run at the GYM using the same watch which proves that the watch was working. Miway the approved the claim and appointed INNOVATEC Repair to collect and fix the watch. Innovatec assessed the watch and concluded that the watch was still working and only the top glass needed to be replaced. Now in the process of replacing the top glass they seem to have messed up my Apple Watch and now the watch apparently doesn’t work at all. Even worst they are claiming that the watch was not working when it was received (this is a lie as the watch was fully function). These people were negligent with my watch and now they don’t want to take responsibility. Miway contracted this company but they are not being very helpful. They are taking forever to give me answers. This is some terrible service. All I want is my watch in the condition it was in when it was collected. This can’t be very hard to do. Miway appointed a doggy service provider and they must deal with them and get me my watch back. If the watch is not returned functional tomorrow I will have to pay penalties to discovery for not meeting my weekly goal. This is not on. Be careful when you take your items to Innovatec, this guys messed up my watch and wont even take responsibility like a responsible company would. A guy called Dale at Innovatec has been the least helpful. Not even willing to investigate what happened so that it doesnt happen again to other people's items.</p>
Helpful (0)
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Rendani R
1 reviews | Active since Jan 2020
6 Apr 2017, 13:02
Appalling Service
<p>What kind of service. Okay Tracey has not been that bad but she is stuck in a system that’s not working. My Apple watch screen broken but it was still fully functional. However since I have a movable cover with Miway I lodged a claim for repairs. After lodging the claim I even went to run at the GYM using the same watch which proves that the watch was working. Miway the approved the claim and appointed INNOVATEC Repair to collect and fix the watch. Innovatec assessed the watch and concluded that the watch was still working and only the top glass needed to be replaced. Now in the process of replacing the top glass they seem to have messed up my Apple Watch and now the watch apparently doesn’t work at all. Even worst they are claiming that the watch was not working when it was received (this is a lie as the watch was fully function). These people were negligent with my watch and now they don’t want to take responsibility. Miway contracted this company but they are not being very helpful. They are taking forever to give me answers. This is some terrible service. All I want is my watch in the condition it was in when it was collected. This can’t be very hard to do. Miway appointed a doggy service provider and they must deal with them and get me my watch back. If the watch is not returned functional tomorrow I will have to pay penalties to discovery for not meeting my weekly goal. This is not on. Be careful when you take your items to Innovatec, this guys messed up my watch and wont even take responsibility like a responsible company would. A guy called Dale at Innovatec has been the least helpful. Not even willing to investigate what happened so that it doesnt happen again to other people's items.</p>
0
Replies (0)RR
Rendani R
1 reviews | Active since Jan 2020
6 Apr 2017, 12:57
Appalling Service
<p>What kind of service. Okay Tracey has not been that bad but she is stuck in a system that’s not working. My Apple watch screen broken but it was still fully functional. However since I have a movable cover with Miway I lodged a claim for repairs. After lodging the claim I even went to run at the GYM using the same watch which proves that the watch was working. Miway the approved the claim and appointed INNOVATEC Repair to collect and fix the watch. Innovatec assessed the watch and concluded that the watch was still working and only the top glass needed to be replaced. Now in the process of replacing the top glass they seem to have messed up my Apple Watch and now the watch apparently doesn’t work at all. Even worst they are claiming that the watch was not working when it was received (this is a lie as the watch was fully function). These people were negligent with my watch and now they don’t want to take responsibility. Miway contracted this company but they are not being very helpful. They are taking forever to give me answers. This is some terrible service. All I want is my watch in the condition it was in when it was collected. This can’t be very hard to do. Miway appointed a doggy service provider and they must deal with them and get me my watch back. If the watch is not returned functional tomorrow I will have to pay penalties to discovery for not meeting my weekly goal. This is not on. Be careful when you take your items to Innovatec, this guys messed up my watch and wont even take responsibility like a responsible company would. A guy called Dale at Innovatec has been the least helpful. Not even willing to investigate what happened so that it doesnt happen again to other people's items.</p>
Helpful (0)
|Replies (0)RR
Rendani R
1 reviews | Active since Jan 2020
6 Apr 2017, 12:57
Appalling Service
<p>What kind of service. Okay Tracey has not been that bad but she is stuck in a system that’s not working. My Apple watch screen broken but it was still fully functional. However since I have a movable cover with Miway I lodged a claim for repairs. After lodging the claim I even went to run at the GYM using the same watch which proves that the watch was working. Miway the approved the claim and appointed INNOVATEC Repair to collect and fix the watch. Innovatec assessed the watch and concluded that the watch was still working and only the top glass needed to be replaced. Now in the process of replacing the top glass they seem to have messed up my Apple Watch and now the watch apparently doesn’t work at all. Even worst they are claiming that the watch was not working when it was received (this is a lie as the watch was fully function). These people were negligent with my watch and now they don’t want to take responsibility. Miway contracted this company but they are not being very helpful. They are taking forever to give me answers. This is some terrible service. All I want is my watch in the condition it was in when it was collected. This can’t be very hard to do. Miway appointed a doggy service provider and they must deal with them and get me my watch back. If the watch is not returned functional tomorrow I will have to pay penalties to discovery for not meeting my weekly goal. This is not on. Be careful when you take your items to Innovatec, this guys messed up my watch and wont even take responsibility like a responsible company would. A guy called Dale at Innovatec has been the least helpful. Not even willing to investigate what happened so that it doesnt happen again to other people's items.</p>
0
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Anonymous
1 reviews | Active since Jan 2020
23 Dec 2016, 11:15
PIECE OF ****
<p>Innovatec has to be one of the worse compnies I have ever come across, Mi-way my insurance comany also **** use them as a service prodiver. I sent my phone in for a cracked screen was picked up and fixed sent back a week later with a crack on the screen then i sent it back, everyime I spoke to techinacal person I got a different story about parts bla bla. from my undrstanding it takes less than an hour to fix a screen.</p> <p>I had to fight to get my phone back 3 weeks laters FINALLY i had a phone to find out a week later the LCD wasnt working had lines through my phone sent it in for the 3rd time when they sent it back it was way worse over heating, switching on and off it was 10 times worse than before.</p> <p> </p> <p>worse service ever please dnt ever send your phone in for repairs here you will be very disappointed.</p> <p> </p> <p>my Claim was sent in 26 OCt resolved 10 December.</p>
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Anonymous
1 reviews | Active since Jan 2020
23 Dec 2016, 11:15
PIECE OF ****
<p>Innovatec has to be one of the worse compnies I have ever come across, Mi-way my insurance comany also **** use them as a service prodiver. I sent my phone in for a cracked screen was picked up and fixed sent back a week later with a crack on the screen then i sent it back, everyime I spoke to techinacal person I got a different story about parts bla bla. from my undrstanding it takes less than an hour to fix a screen.</p> <p>I had to fight to get my phone back 3 weeks laters FINALLY i had a phone to find out a week later the LCD wasnt working had lines through my phone sent it in for the 3rd time when they sent it back it was way worse over heating, switching on and off it was 10 times worse than before.</p> <p> </p> <p>worse service ever please dnt ever send your phone in for repairs here you will be very disappointed.</p> <p> </p> <p>my Claim was sent in 26 OCt resolved 10 December.</p>
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Jaco M
1 reviews | Active since Jan 2020
11 Nov 2016, 13:39
Dissapointing Repair by Innovatec Mobile Repair
<p>My insurance had me send an Iphone 6s with a cracked screen to Innovatec Mobile Repairs. The turnaround time was not bad, but the phone was returned with some glue still stuck to the side of the phone. </p> <p>When switching on the phone to set it up, it came to my attention that the left middle bottom part of the new screen is non responsive. On further investigation I could also tell that the screen fitted was not done very professionally. Don't even know if it's an original apple part? </p> <p>Also the last operator on their switchboard is quite arrogant and did not make me feel like a valued customer.</p> <p> </p> <p>Sincerely</p> <p>Jaco Meyer</p> <p> </p>
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Jaco M
1 reviews | Active since Jan 2020
11 Nov 2016, 13:39
Dissapointing Repair by Innovatec Mobile Repair
<p>My insurance had me send an Iphone 6s with a cracked screen to Innovatec Mobile Repairs. The turnaround time was not bad, but the phone was returned with some glue still stuck to the side of the phone. </p> <p>When switching on the phone to set it up, it came to my attention that the left middle bottom part of the new screen is non responsive. On further investigation I could also tell that the screen fitted was not done very professionally. Don't even know if it's an original apple part? </p> <p>Also the last operator on their switchboard is quite arrogant and did not make me feel like a valued customer.</p> <p> </p> <p>Sincerely</p> <p>Jaco Meyer</p> <p> </p>
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