InScape Stellenbosch - Back Office Disgrace

InScape Stellenbosch was extremely quick to take a non-refundable deposit and provide a letter of provisional acceptance to my daughter. They demanded us to pay a deposit asap to avoid losing a spot in the BA Marketing Communication program. Unfortunately, my daughter did not fully meet all the requirement, and we had to withdraw. We informed the team on 6 January 2025 and it took 6 written mails and 2 phone calls from my end to get to a point that they share the refund request form. Once completed and sent back, it took another week for them to let me know they require a Bank Confirmation. After I shared bank confirmation, a week later, they asked me to reshare her NSC for audit purposes (which was shared on the 6th of January 2025 already). Needless to say, I was promised a final refund by their accounts department the 24th of January 2025, which once again was brushed off with an excuse of "they only make refunds once a month and I can expect the refund on the 3rd of February 2025". I asked for the case to be escalated to their CFO and I was completely ignored and have not had any subsequent correspondence. It might be rated a decent Institution, but an Educational Institution is only as good as their back office. I'm glad I missed a ticking time bomb as I've not experienced this lack of customer ethics in the past couple of years. Shame on you InScape Stellenbosch!!