AC
Anton C
Active since Jan 2025
2
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2 reviews12 months ago
Wors booking management platform process ever
Booked a flight via Travelstart to Marrakech. Had to cancel due to family emergency. Tried to amend flight, ended up being quoted in excess of between 25% and 125% for the amendments. Eventually just decided to cancel. Whilst a small refund is now due to me (about 7% of the initial airline ticket due), the audacity to pay another R600 for the actual cancellation upfront and then only expecting to get the refund in 6 to 12 weeks (as per their message). I understand their role vs the airline, but the overall process is just to disjointed and I will never rely on a booking agency again due to the extreme poor customer service capability being a middle man. This is the 2nd time I have learned my lesson using a booking agency such as Travelstart, and needless to say I will never again book with them or any other agency. Most probably the worst ever reasoning received and explanations offered and by far the most unreliable booking management platform ever. If I never have to use Travelstart again, it will be too soon.
0 replies
15 months ago
InScape Stellenbosch - Back Office Disgrace
InScape Stellenbosch was extremely quick to take a non-refundable deposit and provide a letter of provisional acceptance to my daughter. They demanded us to pay a deposit asap to avoid losing a spot in the BA Marketing Communication program. Unfortunately, my daughter did not fully meet all the requirement, and we had to withdraw. We informed the team on 6 January 2025 and it took 6 written mails and 2 phone calls from my end to get to a point that they share the refund request form. Once completed and sent back, it took another week for them to let me know they require a Bank Confirmation. After I shared bank confirmation, a week later, they asked me to reshare her NSC for audit purposes (which was shared on the 6th of January 2025 already). Needless to say, I was promised a final refund by their accounts department the 24th of January 2025, which once again was brushed off with an excuse of "they only make refunds once a month and I can expect the refund on the 3rd of February 2025". I asked for the case to be escalated to their CFO and I was completely ignored and have not had any subsequent correspondence. It might be rated a decent Institution, but an Educational Institution is only as good as their back office. I'm glad I missed a ticking time bomb as I've not experienced this lack of customer ethics in the past couple of years. Shame on you InScape Stellenbosch!!
53 replies
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