Dear Tamara.
Thank you for raising your concern.
Inspired Management did not disengage from owners without explanation. Following the formal notice issued to the trustees, the scheme reached a point where it was no longer financially or operationally possible for us to continue engaging directly with owners or trustees.
At the time notice was given:
- The Body Corporate was several months in arrears with management fees and other service providers;
- The scheme was financially distressed and effectively unable to meet its obligations;
- Trustees were not providing the instruction, governance, or financial oversight required by law; and
- Staff were being exposed to ongoing, escalating engagement on matters arising from trustee inaction and lack of funds, which is not sustainable or acceptable.
- The Audited Financial Statements were sent to trustees for approval. Due to lack of approval, the Annual General Meeting could not be convened
In terms of the Sectional Titles Schemes Management Act, the managing agent acts strictly on trustee authority. Once the mandate could not continue under the prevailing conditions, we were no longer empowered to respond to individual owner queries, nor could we continue absorbing unrecoverable costs or operational risk.
Inspired Management issued formal notice because the scheme has become unmanageable under the current trustee structure. Trustees have persistently failed to take decisions, sign required resolutions, provide instruction, and carry out their governance responsibilities, despite repeated engagement and professional guidance.
In the absence of trustee leadership and authority, the managing agent is unable to act, resolve issues, or respond meaningfully to owner queries. The notice issued was therefore not a withdrawal without cause, but a necessary step resulting from an ongoing breakdown in governance and decision‑making, which rendered the continuation of the management mandate untenable.
We trust you will find the above in order.
Best Regards
inspired Management