IP
Instant Pot
Unclaimed Business
IP
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
3|2 Reviews
Jun '25 - May '26
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
Frequently Asked Questions About Instant Pot
Instant Pot has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Instant Pot across 4 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCB
Craig B
1 reviews | Active since Jan 2020
22 Dec 2025, 19:26
Warranty Denied on False Grounds, Charged for Undamaged Part, and Item Lost by Instant Pot
I am posting this as a clear warning to other consumers considering purchasing from Instant Instant Pot South Africa. We purchased an Instant Vortex Plus 8-in-1 VersaZone Air Fryer (8.5L) on 20 March 2025. By November 2025, while still well within the warranty period, the drawer basket began struggling to fit into the unit. This was clearly a manufacturing or tolerance issue, not misuse. We logged a warranty return in good faith. That is where the service failure began. We were informed that the basket was “damaged” and that this supposedly invalidated the warranty. This claim is simply not true. When the unit was returned, the basket was not dented, bent, or damaged in any way. There was no evidence provided, no photos, no objective assessment just a blanket rejection of the warranty. Despite disputing this, we were forced to pay for a new basket ourselves for a product that was still under warranty. It gets worse. When the replacement basket was returned to us, we discovered that the inner tray (which sits inside the basket) was missing. This tray was part of the original unit and was definitely sent in with the return. When we raised this issue, we were told that the tray was “never sent”. So to summarise: A valid warranty claim was rejected without proof We were charged for a replacement part that should have been covered An essential component of our appliance was lost while in their possession Responsibility for their own handling error was simply denied At no point was accountability taken. At no point was a fair resolution offered. The approach throughout has been dismissive, defensive, and consumer-hostile. This experience raises serious concerns about: How Instant Pot assesses warranty claims Whether returned items are properly tracked How easily customers are blamed when things go wrong A premium brand is not defined by marketing it is defined by how it treats customers when there is a problem. On that measure, Instant Brands has failed completely. If you are considering purchasing an Instant product in South Africa, be aware: your warranty may be rejected without evidence, and you may end up paying for their mistakes. I strongly regret this purchase and will not support this brand again
Helpful (0)
|Replies (0)CB
Craig B
1 reviews | Active since Jan 2020
22 Dec 2025, 19:26
Warranty Denied on False Grounds, Charged for Undamaged Part, and Item Lost by Instant Pot
I am posting this as a clear warning to other consumers considering purchasing from Instant Instant Pot South Africa. We purchased an Instant Vortex Plus 8-in-1 VersaZone Air Fryer (8.5L) on 20 March 2025. By November 2025, while still well within the warranty period, the drawer basket began struggling to fit into the unit. This was clearly a manufacturing or tolerance issue, not misuse. We logged a warranty return in good faith. That is where the service failure began. We were informed that the basket was “damaged” and that this supposedly invalidated the warranty. This claim is simply not true. When the unit was returned, the basket was not dented, bent, or damaged in any way. There was no evidence provided, no photos, no objective assessment just a blanket rejection of the warranty. Despite disputing this, we were forced to pay for a new basket ourselves for a product that was still under warranty. It gets worse. When the replacement basket was returned to us, we discovered that the inner tray (which sits inside the basket) was missing. This tray was part of the original unit and was definitely sent in with the return. When we raised this issue, we were told that the tray was “never sent”. So to summarise: A valid warranty claim was rejected without proof We were charged for a replacement part that should have been covered An essential component of our appliance was lost while in their possession Responsibility for their own handling error was simply denied At no point was accountability taken. At no point was a fair resolution offered. The approach throughout has been dismissive, defensive, and consumer-hostile. This experience raises serious concerns about: How Instant Pot assesses warranty claims Whether returned items are properly tracked How easily customers are blamed when things go wrong A premium brand is not defined by marketing it is defined by how it treats customers when there is a problem. On that measure, Instant Brands has failed completely. If you are considering purchasing an Instant product in South Africa, be aware: your warranty may be rejected without evidence, and you may end up paying for their mistakes. I strongly regret this purchase and will not support this brand again
0
Replies (0)RA
Roshana A
1 reviews | Active since Jan 2020
13 Aug 2025, 12:06
Exceptional Customer Service Review for Susan Cameron – Instant Pot Cape Town
I had the absolute pleasure of dealing with Susan Cameron from Instant Pot Cape Town, and I cannot praise her enough for the exceptional service I received. From the moment I reached out with my issue, Susan handled everything with the utmost care, professionalism, and persistence. She went above and beyond to troubleshoot the problem, exploring every possible solution before we landed on the final option of getting a replacement drawer. What impressed me most was her determination not to give up until the matter was resolved — and thanks to her efforts, the replacement part was delivered in just one day! Susan truly embodies what excellent customer service should be. She was responsive, empathetic, and completely committed to helping me — a rare and refreshing experience. Instant Pot Cape Town is lucky to have someone like her on their team. Thank you, Susan, for turning what could have been a frustrating experience into an effortless and positive one!
Helpful (0)
|Replies (0)RA
Roshana A
1 reviews | Active since Jan 2020
13 Aug 2025, 12:06
Exceptional Customer Service Review for Susan Cameron – Instant Pot Cape Town
I had the absolute pleasure of dealing with Susan Cameron from Instant Pot Cape Town, and I cannot praise her enough for the exceptional service I received. From the moment I reached out with my issue, Susan handled everything with the utmost care, professionalism, and persistence. She went above and beyond to troubleshoot the problem, exploring every possible solution before we landed on the final option of getting a replacement drawer. What impressed me most was her determination not to give up until the matter was resolved — and thanks to her efforts, the replacement part was delivered in just one day! Susan truly embodies what excellent customer service should be. She was responsive, empathetic, and completely committed to helping me — a rare and refreshing experience. Instant Pot Cape Town is lucky to have someone like her on their team. Thank you, Susan, for turning what could have been a frustrating experience into an effortless and positive one!
0
Replies (0)HM
Helen M
1 reviews | Active since Jan 2020
30 Apr 2025, 05:50
INSTANT POT - DISAPPOINTED
I've just bought an INSTANT VORTEX PLUS 8-IN-1 VERSA ZONE AIR FRYER, 8.5 and it wasn't cheap! Why cant Instant Pot include some detailed instructions? I'm a Pensioner and not IT clued up. I'm still battling, watching Video Clips, trying to download a Manual. I've never been so disappointed and might even return it. I note that other people have complained having the same problem
Helpful (0)
|Replies (0)HM
Helen M
1 reviews | Active since Jan 2020
30 Apr 2025, 05:50
INSTANT POT - DISAPPOINTED
I've just bought an INSTANT VORTEX PLUS 8-IN-1 VERSA ZONE AIR FRYER, 8.5 and it wasn't cheap! Why cant Instant Pot include some detailed instructions? I'm a Pensioner and not IT clued up. I'm still battling, watching Video Clips, trying to download a Manual. I've never been so disappointed and might even return it. I note that other people have complained having the same problem
0
Replies (0)MS
Michael S
1 reviews | Active since Jan 2020
7 Feb 2024, 11:47
Instantpot duo fan failure
Bought an insantpot duo (pressure cooker & airfryer) a couple of years ago. air fryer attachment not used that often when fan stopped working, told that fan cannot be replaced and need to buy a complete new air fryer attachment. I find it ridiculous that a moving part cannot be replaced forcing customers to buy a complete new unit especially when airfryer fans are known to fail
Helpful (0)
|Replies (0)MS
Michael S
1 reviews | Active since Jan 2020
7 Feb 2024, 11:47
Instantpot duo fan failure
Bought an insantpot duo (pressure cooker & airfryer) a couple of years ago. air fryer attachment not used that often when fan stopped working, told that fan cannot be replaced and need to buy a complete new air fryer attachment. I find it ridiculous that a moving part cannot be replaced forcing customers to buy a complete new unit especially when airfryer fans are known to fail
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Replies (0)