CB
Craig B
Active since Dec 2020
8
Reviews
0
Industries
Reviews
8 reviews4 months ago
Takalot allow companies to sell products who rip clients off, and then reject the reviews!
I'm posting a warning to other consumers considering purchasing from Instant Pot via Takalot. We purchased an Instant Vortex Plus 8-in-1 VersaZone Air Fryer (8.5L) on 20 March 2025. By Nov 2025, while still within the warranty period, the drawer basket did not fit snugly.Looking at other reviews this seems to be a common problem. We logged a warranty return.We were informed that the basket was “damaged” and that this invalidated the warranty. The basket was not dented, bent, or damaged when it was returned. Despite disputing this, we were forced to pay for a new basket which we did. When the unit was returned, we discovered that the inner tray was missing. This tray was part of the original unit and was sent in with the return. When we raised this issue, we were told that the tray was “never sent”. In summary, A valid warranty claim was rejected without proof, We were charged for a replacement part that should have been covered, An essential component of our appliance was lost while in their possession. Responsibility for their own handling error was simply denied. At no point was accountability taken. At no point was a fair resolution offered. The approach throughout has been dismissive, defensive, and consumer-hostile. This experience raises serious concerns about:How Instant Pot assesses warranty claims, Whether returned items are properly tracked, How easily customers are blamed when things go wrong. If you're considering purchasing an Instant product, be aware: your warranty may be rejected without evidence, you may end up paying for their mistakes. I strongly regret this purchase and will not support this brand again. I wanted to place this review on Takalot but it was rejected with the following message " 23 Dec 2025 Thank you for informing us that this was not what you ordered. However, your review needs to be related to your product experience.
0 replies
4 months ago
Warranty Denied on False Grounds, Charged for Undamaged Part, and Item Lost by Instant Pot
I am posting this as a clear warning to other consumers considering purchasing from Instant Instant Pot South Africa. We purchased an Instant Vortex Plus 8-in-1 VersaZone Air Fryer (8.5L) on 20 March 2025. By November 2025, while still well within the warranty period, the drawer basket began struggling to fit into the unit. This was clearly a manufacturing or tolerance issue, not misuse. We logged a warranty return in good faith. That is where the service failure began. We were informed that the basket was “damaged” and that this supposedly invalidated the warranty. This claim is simply not true. When the unit was returned, the basket was not dented, bent, or damaged in any way. There was no evidence provided, no photos, no objective assessment just a blanket rejection of the warranty. Despite disputing this, we were forced to pay for a new basket ourselves for a product that was still under warranty. It gets worse. When the replacement basket was returned to us, we discovered that the inner tray (which sits inside the basket) was missing. This tray was part of the original unit and was definitely sent in with the return. When we raised this issue, we were told that the tray was “never sent”. So to summarise: A valid warranty claim was rejected without proof We were charged for a replacement part that should have been covered An essential component of our appliance was lost while in their possession Responsibility for their own handling error was simply denied At no point was accountability taken. At no point was a fair resolution offered. The approach throughout has been dismissive, defensive, and consumer-hostile. This experience raises serious concerns about: How Instant Pot assesses warranty claims Whether returned items are properly tracked How easily customers are blamed when things go wrong A premium brand is not defined by marketing it is defined by how it treats customers when there is a problem. On that measure, Instant Brands has failed completely. If you are considering purchasing an Instant product in South Africa, be aware: your warranty may be rejected without evidence, and you may end up paying for their mistakes. I strongly regret this purchase and will not support this brand again
0 replies
37 months ago
Outsurance makes Home Affairs look good!
People who are insured with Outsurance need to seriously reconsider! I have been a client for more than 15 years. I lodged a motor vehicle claim on 6 March 2023 and It has NOT been a pleasant experience! It has shown me how pathetic their "service" really is. They make home affairs look good! Its been a constant battle requesting status updates and to get them to actually do what I pay them for. They move at glacial pace, I have to run after claims administrators, assessors, the assessors manager (who does not pick up his phone and his mail box is full). Really disappointed! But it has taught me that you get what you pay for people! You pay low premiums you get **** service OUT! Remember that, the next time that you see the Outsurance advert, when they advertise, you always get something out....you do, and its brown!
106 replies
41 months ago
Vumatel and Afrihost - Partnership from Hell!
Vuma can't spell stable or service, worst fiber to the home provider I've ever had the misfortune of dealing with, they make Eskom look good! I'm still down! 11 days in Nov, and now more in Dec. ISP-998359. And before that 13 outages in 12 months! The backbone network is a joke. The Afrihost, Vumatel combination is a partnership formed in hell! Don't say you were not warned! Fibre - Vumatel - Ekurhuleni/Alberton/Brackendowns Outage ID: 34867 Date: 2022-12-08 12:10:49 Status: open Outage: A Fibre outage is affecting Vumatel customers in the following areas: - Ekurhuleni/Alberton/Brackendowns. Logged : 2022-12-08T12:10:49
396 replies
41 months ago
AFRIHOST + VUMATEL = 0Mbps + FRUSTRATION + LACK OF SERVICE DELIVERY
Considering Afrihost, think again! I thought I did my research on them! I was wrong! And if you combining VUMATEL and AFRIHOST together please save yourself the aggravation, frustration and high blood pressure! They are incapable of keeping your fiber connectivity up. I have had 11 days of down time throughout the month of November on the VUMATEL VILLAGE IDIOT network. No feedback from Afrihost, I have to constantly log calls and ask for updates, and I have to chase VUMATEL myself! Afrihost don't know how to spell service. All they can say is sorry we will log a call, and we have no idea when it will be fixed. It is now a daily occurrence and I am GATVOL! You know the definition of insanity doing the same thing over and over and expecting a different result, well that is what I have been doing, expecting my fiber to be fixed by keeping the same "service" providers...that is changing, I can cancelling! Not even angry anymore!.....sense of relief.... Thank you Vodacom for 4G....
0 replies
41 months ago
VUMATEL makes Home Affairs service delivery look AWSUM!
If you are even considering Vumatel please do yourself a service, DON'T! You will thank me later! There network backbone is more down than it is up! They should warn all potential clients of this fact before they sign up! They are unreliable! I have had 15 outages in 13 months, November month has been the worst, no fiber connectivity for 5 days (from 11-15 Nov), then it was restored for a few days, and now no connectivity again since 28 Nov and counting. Fault logged ISP908743, The ISP you use (Vox, Afrihost) won't matter ether, as they are dependent on Vumatel. So please look else where! I don't know how they stay in business. Pathetic service from a pathetic "service provider" I am cancelling and will look at alternate solutions!
1056 replies
44 months ago
Home Affairs Service is Better than ABSA!
ABSA placed a FICA hold on the church account in May. After 6 weeks of logging multiple complaints on the Complaints Resolution suite, calling our business banker Tebogo mutliple times, Tebogo.Noqamza@absa.africa finally decided to contact us. The FICA hold was lifted at the end of June after we submitted documentation requested. At the end of August the hold was again placed on the account! No communication from the Bank, so I log another ticket at the complaints resolution suite C-18587564 ...and receive the standard response, we sorry, its being investigated and someone will contact you within 3 days.....nobody does,so I contact the agents again on 8 Sep , they escalate to the next manager Bawelile.ntuli@absa.africa who they say will call me. She calls me, I explain the issue, she asks me to forward the same documentation I submitted to Tebogo in June to her. I do this on the 8 Sep. She promises that the hold will be lifted by Friday 9 Sep. Since then, no response to email, SMS or calls. The service is appalling and reminds me of home affairs and the public sector. I call the complaints resolution again this morning, same story, we are sorry, we will escalate to a manager who will help you. Wow ABSA, is this the best you can do. The service is horrendous and screams we don't care, we have incompetent people who send you round in circles. Once the bond is paid, we will close the account, and never go near this horse manure again.
134 replies
65 months ago
WILLIAMS HUNT the GLENN - BE AFRAID BE VERY AFRAID!!!
Avoid, avoid, avoid. You will thank me later. People today complain about lack of jobs in South Africa, soon this dealership will be part of that number. They cannot spell client service. I phoned to book my vehicle in for a service. I brought it in on the Thursday afternoon. On Friday at 10am they phoned me to ask when I would be bringing my vehicle in? Good start guys. They then told me that they don't do any electrical work on a Friday and that I should have told them there were electrical problems. I didn't know clients were supposed to diagnose service issues. I left the vehicle over the weekend and spent R8k on the service and on having a tappet cover replaced. They said that was why the engine management light was coming on. 7 days later the engine light was on again. I took it back to Williams Hunt the Glenn and they told me it was the Turbo inter-cooler which needed to be replaced. 3 Weeks later I fetch the car, pay another R 6500 and 6 minutes into my journey home the engine management light comes back on! Its clear that the service department do not know what the problem is and just keep changing parts hoping that it will solve the problem. I now have to take it back again tomorrow morning. Once the car is sorted I will NEVER EVER EVER GO NEAR THAT PLACE AGAIN even if I was offered free services for life....they are TERRIBLE....RUN AWAY< RUN FAR AWAY, THEY DESTROY YOUR VEHICLE AND YOU END UP PAYING!!!!!!!!!
0 replies
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8 (100%)