Extremely bad service (non-service)

I have been struggling non-stop for over two months to receive my Fasset Certificate from ICB. I had to pay R150.00 for them to Paxi it to me, after numerous follow ups and bogus feedback from them (providing me with a tracking number that doesn't exist and promising that I will receive an SMS within the week of the feedback) nothing has come from it. Absolute ridiculous service!!