********** study journey with ICB

I have had the most ********** experience in my study journey with this instution. In my year of studying for the Certificate in junior Bookkeeping, I could not access my first online exam, even though I had passed the technical system checks, I only gained entry into the exam 2 hrs later and wrote a 3,5hr paper in only 1,5hr. I was disqualified from writing 2nd exam because the technical system check was not done on the Assignment due date. I paid and wrote the following month. Exam 3 went without a glitch. I decided to write a paper exam for my 4th subject for peace of mind and then we were told the courier company was hijacked a week later and we had to write the exam again. Needless to say I passed with over 80% on the last 3 exams. I last wrote in Dec 2022. January 2023 results were released. It's almost end of September 2023 and I have been requesting my Certificate with no success. They keep sending me from pillar to post and closing my queries stating that the issue has been resolved. You can only communicate with these people via email. I have wasted an entire year of hard work and late nights studying and a lumpsum of my hard earned money with ICB. I find myself in a position of having to remove the qualification from my resume as I have no supporting documents and this issue is hindering my opportunities for job applications.