NM
Neo M
Active since Dec 2012
2
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2 reviews31 months ago
********** study journey with ICB
I have had the most ********** experience in my study journey with this instution. In my year of studying for the Certificate in junior Bookkeeping, I could not access my first online exam, even though I had passed the technical system checks, I only gained entry into the exam 2 hrs later and wrote a 3,5hr paper in only 1,5hr. I was disqualified from writing 2nd exam because the technical system check was not done on the Assignment due date. I paid and wrote the following month. Exam 3 went without a glitch. I decided to write a paper exam for my 4th subject for peace of mind and then we were told the courier company was hijacked a week later and we had to write the exam again. Needless to say I passed with over 80% on the last 3 exams. I last wrote in Dec 2022. January 2023 results were released. It's almost end of September 2023 and I have been requesting my Certificate with no success. They keep sending me from pillar to post and closing my queries stating that the issue has been resolved. You can only communicate with these people via email. I have wasted an entire year of hard work and late nights studying and a lumpsum of my hard earned money with ICB. I find myself in a position of having to remove the qualification from my resume as I have no supporting documents and this issue is hindering my opportunities for job applications.
0 replies
123 months ago
Overall bad service
Took in my Samsung S5 for repairs for a damaged and cracked screen on 17-02-16.I took the option to pay a fee should my data need backing up.Upon collection,I was happy with the repairs done on my phone and my data was not affected.I needed help with resetting a secondary pin and was referred to a consultant.While waiting for my turn I witnessed a very disgruntled customer he was dealing with who was expressing his dissatisfaction with Samsung and the service.Upon my turn the very same consultant proceeded to make comments on how the previous customer complained hoping to get a freebie and how he knows his type.And that his threats to stop being a loyal customer fell on deaf ears.I was shocked to say the least.I told him I need to reset my secondary pin as I have forgotten it and he then deleted everything from my phone (factory settings).And when I told him why he did that he just shrugged his shoulders and rudely said that's a reset.Almost two years of my life was in that phone.My never to be repeated overseas vacations,my contacts and important files.I spoke to Evans and they kept my phone a day but failed to retrieve anything.I am extremely disappointed with Samsung & employee
75 replies
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