Outrageous and unacceptable service from Intellicell

On the 11th of February 2026, I sent a WhatsApp message to inform them that my banking details have changed. It was confirmed by the agent on WA. I was told that it was escalated to the accounts department. Ons the 25th the debit orders went off the old account and after numerous efforts they blocked my phone on the 27th. Still no resolution or phone call, phone still blocked. This is a fault from their side, and I am the one paying for it. The responses on WA is the same that I will be contacted. I am furious!!