AC
Anneke C
Active since Dec 2021
7
Reviews
0
Industries
Reviews
7 reviews2 months ago
Outrageous and unacceptable service from Intellicell
On the 11th of February 2026, I sent a WhatsApp message to inform them that my banking details have changed. It was confirmed by the agent on WA. I was told that it was escalated to the accounts department. Ons the 25th the debit orders went off the old account and after numerous efforts they blocked my phone on the 27th. Still no resolution or phone call, phone still blocked. This is a fault from their side, and I am the one paying for it. The responses on WA is the same that I will be contacted. I am furious!!
0 replies
9 months ago
Unacceptable service
I really had a very bad experience with Rentoza. I ordered a washing machine in the middle of May . I was told that the ETA was the 3rd of June. When I phone on the day to find out when the order would arrive, I was told that there is a delay at the supplier and that it would take 4 - 6 weeks. Weekly Iwould get the same message from support saying the same thing that there is no ETA and they are working on a resolution. Week 5 I got an email to say that there is still no ETA and I decided to cancel the order. I requested the refund on the 11th of July and on the web it stated that it takes between 3 - 5 days to process. Today is day 4, as the refund was only processed on the 15th of July. Today I was told that they have challenges with their refund system and the money would reflect next week. This is after the refund was already processed on Tuesday. They seriously have a problem with their service delivery systems. The emails are the same, so I think robots are managing their payments and support platforms. I would think twice ordering from them again.
0 replies
12 months ago
manyuvo ****
****, paid them R200 and some story about transferred but waiting for balance to reflect. ****!
0 replies
30 months ago
The team in all the departments are always helpful, this is from support right through to billing
The team in all the departments are always helpful, this is from support right through to billing. I have always received the most professional and effective assistance from them. Every time I have logged a problem, the feedback is quick and they keep you up to date with feedback on the progress. Never have I ever received bad service from them. Their staff is friendly, professional and ready to solve any problem or query.
131 replies
35 months ago
Bad Service from Bonitas
My son had a procedure book for the 7th of June - his wisdom teeth had to be taken out. The first shock was the co-payment that I had to pay because that is Bonitas policy. I am still waiting for a manager or executive to phone me since Tuesday. I had to borrow the money otherwise my son couldn't be admitted. Before my son was discharged I got a prescription for antibiotics and pain medication. When I wanted to get the medication it was declined by the medical aid as I am in my gap cover. However I do have a TTO benefit, but because the dental (Denis) section of Bonitas approved the procedure Bonitas doesn't pick up the authorisation so the TTO apparently doesn't apply. Interesting that I tried to solve this over the phone until my airtime ran out and I am still in the line to be assisted by an agent on Whatsapp since Wednesday. Needless to say I had to pay for the medication. Even though the TTO benefit is available and doesn't show any exclusions, Bonitas makes up the rules that apply as we go along. I have sent a complaints to Bonitas about this whole situation on Wednesday and since no response on how this can be resolved. I do have the benefit available but it seems that Bonitas will decide if it would apply or not. There are no exclusions showing on the portal - it just states Medication - TTO (o discharge from hospital) - my son had an in-hospital procedure,, I don't care it was approved by Denis or Bonitas, as far as I am concerned they fall under the same umbrellas. You see, I pay I upgraded to a better plan that costs me money and then I still have to pay for thing sout of my pocket because that are the rules. Where in any of Bonitas guides or documents does it state that the TTO benefit only applies to certain procedures? The WA is a useless platform, as I have never had the pleasure of getting help, I remain in the queue. I log a complaint and there is no rush to get back to me on how this will be resolved. I know that an agent read my message on Wednesday after it was sent. Maybe if they see the post on Hellopeter they might respond, but I doubt it as Bonitas benefits are for their benefit to make money out of their members. There is no effort what so ever to see how they can help a member or resolve an issue. This is not the first time that an issue just slides and not being resolved. I am already paying almost 75% of my son's braces treatment out of my pocket because apparently it is cosmetic. It seems that when a motivation of an expert is sent in, Bonitas or any other medication aid still thinks braces or for cosmetic reasons. It is mind-blowing how consumers are bul**** by medical aids.
53 replies
37 months ago
Bad service
I bought a laptop beginning of February 2023. I stated what I require and was informed that the Mecer z140c-xpress-g laptop is the best to use. My son does online schooling, but he complained so much about the speed on the laptop, that I decided to take it back to the store at Mall@Reds where I bought it. They refused to refund it, as it was passed the 7 day period, they will have to book it in for an assessment and will take op to 21 days, which was unacceptable to me. They requested me to go to the Centurion branch as they don't have a technician in store. They told me the same story. They then decided that they will downgrade it to Windows 10 that might help. When I went there on the Monday I was told that it was done, but they didn't have the sound drivers and that they will to book it in to have it done by the supplier and will also take up to 21 days. I then took it to a few stores. The reaction was horrifying. No-one is interested in this laptop as the specs are pathetic, there are so many come backs on the particular laptop due to sound and battery problems. The guy even said that it will not be suffice for my son as it is too slow. I was furious because that it was I told the salesman what I need it for. I had someone take it over for R800, as I cannot use it for my purposes I bought it for!!!! I took it to 4 stores, they didn't open it, they just said they are not interested. He actually told me if he had a big enough dustbin, he would throw it away, that is how bad it is. Thank you Game for having me waste my money, of BTW R3699 for a laptop that would not serve its purpose for what I needed it for (I actually wonder if he earned commission on this laptop that he sold). It is actually daylight ******* to sell such a low key laptop for so much, well, even put it on your shelves to sell to clients that might be dumb enough to belief a salesman. I will NEVER EVER buy anything from that store again. How bad is that? R3699 down the drain thanks to a useless salesman that has no idea of what to sell to a client that is worth the money and purpose. Now that I know the whole story about this particular laptop, it would have been a waste of time to book it in, there is nothing wrong with the laptop, the specs says it all!!!
0 replies
53 months ago
Renier Herbst
Renier proved today that there are still people that really care. Thanx for bringing tears to my eyes. I am very grateful.
53 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (71.42857142857143%)