What happened to you Intercape? From excellent just a few years back, to worse.

Delay with bus 922.

Bus 915 arrived (with a non flushing toilet) instead and broke down in Welkom. Waited for another bus for almost 2 hours. Big Sky arrived. Not Intercape or even Translux but Big sky. Why Intercape? Why? How could you downgrade me like that?

Leg room is cramped, toilet stank, noisy passengers and drivers, drivers took unnecessarily long breaks. Not pit stops, but breaks where people got dropped off and then the smokers got off as well and had a smoke party.

At King Williams Town we had to leave Big Sky and wait for another bus to take us to PE after driving a total different route than usual. I have no words.

I specifically book Intercape for all my trips because of the leg space, consistency, clean busses and punctuality. And I thought the language of communication is English. Drivers relayed information in their native tongue not worried about us who do not understand their language. I am very unhappy with this trip because my customer needs were not met.

Dear management, please note: Departed from Pretoria station on Friday 6 March 16h30. Arrived in PE Sat 7 March at 17h00. Probably would have arrived later by bus. My husband drove through to Grahamstown and picked me up. Sparing me the daunting last leg to PE.

In total I onboarded and offboarded 3 busses in one trip. Intercape, what are you doing? You are going down the same route as Translux and that is a shame.