Unfair Credit Listing & No Direct Communication – Intercare Irene / Dr Du Plooy

I am extremely disappointed in how this matter has been handled by Intercare Irene (Dr Du Plooy’s practice).

An outstanding amount of R1 177.00 was handed over to attorneys and I was listed as a “Bad Payer” on the credit bureau — without ever being contacted directly.

All communication was sent to the main member (my former partner), from whom I separated a long time ago. I no longer reside at that address and was never personally notified before being handed over and listed.

I was not given a fair opportunity to resolve the account prior to the adverse listing.

As soon as I became aware of the listing, I made enquiries and settled the outstanding amount in full. I have since received written confirmation that my name was cleared from the credit bureau.

However, despite settlement and written confirmation, the negative listing is still reflecting.

This has now affected me personally and has had a serious impact on my business activities. A “Bad Payer” listing is not something to take lightly, especially when proper communication procedures were not followed.

I am requesting urgent intervention from Intercare Irene to ensure: • Immediate removal of the adverse credit listing • Confirmation that all credit bureaus have been updated • Proper review of how this matter was handled

This situation could have been avoided with correct and direct communication.

I expect this matter to be resolved urgently.