Bad Service

I boarded from Pretoria to Port Elizabeth on 8/3/24, the bus had a breakdown causing a delay of about 2 hours. No complaints about that, it's not in anyone's control. The problem comes in when a person, by the name of Thapelo in Bloemfontein calls the driver to instruct him to wait because there is person who missed their bus, now we're stuck in Queenstown waiting for someone who is late for a bus that was late by 2 hours. How does that make any sense, a bus full of 65 people must wait for someone who has lousy time management. How does that make any sense to anyone? My understanding, which is common sense, if you miss a bus, a plane it's at your own expense, not the expense of others. Your people need to do better, this is not on.