CY
Chuma Y
Active since Sep 2018
12
Reviews
0
Industries
Reviews
12 reviews1 month ago
Bad Service
I boarded from Pretoria to Port Elizabeth on 8/3/24, the bus had a breakdown causing a delay of about 2 hours. No complaints about that, it's not in anyone's control. The problem comes in when a person, by the name of Thapelo in Bloemfontein calls the driver to instruct him to wait because there is person who missed their bus, now we're stuck in Queenstown waiting for someone who is late for a bus that was late by 2 hours. How does that make any sense, a bus full of 65 people must wait for someone who has lousy time management. How does that make any sense to anyone? My understanding, which is common sense, if you miss a bus, a plane it's at your own expense, not the expense of others. Your people need to do better, this is not on.
0 replies
6 months ago
Bad service I am receiving from Nedbank
On the 29/08/2025 I collected my kids' debit cards from the Nedbank branch in Baywest Mall, only to find out that these cards aren't linked to their accounts. How do you issue cards without linking them? Enquiries 101! On the same day I call the contact centre only to be told that i need to make contact with my private banker, she will link the cards. The lady at the contact says she wrote a request asking the banker to call me for the linking. I also wrote a complaint, the banker eventually calls, apologising, promising to do the linking, till today that has not been done. I wrote another complaint on 13/10/2025, that one as well has not been attended to. So, what must happen now for these cards to be linked? Or should I rather take my business elsewhere?
0 replies
19 months ago
Pathetic Service
I am extremely dissatisfied with the level of service that I received from CCD Couriers, your driver in particular, Sonwabo Gano. On Monday 23 September 2024 I received a call from your company stating that my Nedbank card will be delivered today 26 Sep. 24 between 8 – 10am. At 10h53 I called to check to see what the hold up with the delivery only to be told that the driver came at 8h45 and called 2 numbers, and both went to voicemail, one of these numbers I was using a while ago, the other I do not know at all. The lady I was speaking to at the local depot in PE when I asked her for a solution to the problem that we now find ourselves in, she just hung up. I then called your head office and the lady who tried to assist me called the driver/depot to check if the driver can’t come again even if it’s after doing his rounds, and the answer was NO! My question is, what do you do to assist or to ensure that customers are satisfied with the service they receive from your company? And why was I asked to give my full address if the driver is not going to come and knock on the door? I set aside my morning to receive the card because my salary is coming in tomorrow. I work on appointment, and I honestly don’t have the time to sit and wait for a card hence I asked on Monday on the initial call to be given a time. I’m no delivery driver, but I should think one first knocks on the door, if there’s no answer, then call.
106 replies
29 months ago
Rude employee
I was at the Postnet Greenacres Branch to print some documents. When I walked in there was a gentleman (Brandon) who was sweeping the floor, when he saw me standing in the queue he asked if he could assist me, and I proceeded to the counter. Whilst he was a assisting me a senior lady(Bridget) came from the back, she noticed that the dirt was still on the floor, she then told him to continue sweeping, meaning he must leave the customer(me). She kept on telling him to do as she says and by now she was raising her voice, eventually he ended up leaving me and asking one of his colleagues to assist me further, unbeknownst to him there was another customer waiting to do fingerprints, now there's not only one customer that must wait, there's two. I didn't wait long to be assisted by the colleague, for me it was how she treated him. If she does that in front of us, I only wonder what happens when we're not there.
0 replies
33 months ago
Unhappy customer
I am extremely frustrated and dissatisfied with the service i am currently receiving from BMW SA. On the 28th of July my car overheated, i then calked BMW on Call for assistance, then towed my car to your dealer in PE. At the dealership i enquired about a courtesy vehicle whilst my car is in for repairs, i was advised that there are none available. My car is 96kms out of motorplan, the staff at the dealer advised that they will do all in their power to assist me by asking as a gesture of good faith can BMW SA assist. On friday 21/07 i got a call with the diagnosis i was given an amount of R24k. I felt that this is unreasonable because the car is less than 100km out of motorplan. It was again escalated by Michelle at the dealer, a week later im given a 'we regret we cant assist '. Where is the good faith from a brand as big as BMW? I do understand thsy all businesses must make a profit, but i seriously doubt that i could not be assisted. Its just a matter of profit over customers. Basically a week was wasted with my car being parked at your dealership. It is really unfortunate that someone at BMW SA cannot find R21k to assist one of their customers. All companies have a budget for this sort of thing, all companies have a budget for losses, but yours chooses profits over its customers. A car that has exceeded with only 96kms, surely someone could have authorised this in good faith. What's R21k for a corporate company, a premium brand nogal. This was my first BMW, it's probably my last. If i didnt have an outstanding balance on this car I would sell it right now. I spoke to a lady at your customer service call centre with regards to a courtesy vehicle, she is still getting to regarding that. I mean really, this car was there for a major service less than 2 weeks before it overheated. Overheating did not happen as a result of my negligence. I am also getting the message that your cars pack up after 100 000kms, I'm still going to encounter endless problems. I am pleading for someone to overturn the decline decision to fix my car. Here is the case number for the complaint lodged this morning 8102547532. I am extremely unhappy.
0 replies
53 months ago
Bad Service from Edgars Walmer Park Manager
I would like to lodge a complaint about the bad service I received at Edgars Walmer Park. I went into the store to exchange a shoe that I bought on 26/11/2021 which was of bad quality. The shoe was worn on 2 occassions only but the heel was coming out of both shoes. Firstly the store manager tried to dismiss my claim stating that my receipt was older than 30days which means he was not paying attention, did not bother to read the slip. He then instructs the cashier to make out a gift voucher, when I asked him why is he not giving the option of a cash refund he states that the shoe has been worn which I was not disputing, my complaint was the quality of the shoe. He then states that the one can tell the quality of the shoe on the first day, when I ask him if shoes are meant to last for only one day he then asks me when when should then one tell if the shoe is of good quality or not, and telling me that he cannot sell the shoe to someone else, which I did not appreciate. As the store manager his duty was to de-eascalate the situation, not to have a debate around this situation. I believe the gentleman's name is Cedric. I am truly not happy with his approach. If he as the manager treats customers like this, how is he suppose to repremand his junior staff.
212 replies
53 months ago
Bad Service from Edgars Walmer Park manager
I would like to lodge a complaint about the bad service I received at Edgars Walmer Park. I went into the store to exchange a shoe that I bought on 26/11/2021 which was of bad quality. The shoe was worn on 2 occassions only but the heel was coming out of both shoes. Firstly the store manager tried to dismiss my claim stating that my receipt was older than 30days which means he was not paying attention, did not bother to read the slip. He then instructs the cashier to make out a gift voucher, when I asked him why is he not giving the option of a cash refund he states that the shoe has been worn which I was not disputing, my complaint was the quality of the shoe. He then states that the one can tell the quality of the shoe on the first day, when I ask him if shoes are meant to last for only one day he then asks me when when should then one tell if the shoe is of good quality or not, and telling me that he cannot sell the shoe to someone else, which I did not appreciate. As the store manager his duty was to de-eascalate the situation, not to have a debate around this situation. I believe the gentleman's name is Cedric. I am truly not happy with his approach. If he as the manager treats customers like this, how is he suppose to repremand his junior staff.
53 replies
54 months ago
No feedback on quey
On Monday 25.10.2021 i was at FNB Newton Park Port Elizabeth to make a cash deposit into my business account. When I left my home I had R8700, I then deposited this amount at the ATM. The ATM confirmed R8600. I then walked into the branch to ask the ATM custodians to investigate. I even said to the lady, I could have miscounted, but still I would like it to be investigated. The lady(Noxolo) stated that the lady that works with the ATM can only check the following day, of which I was fine with that. She took down my details. On Friday 29.10 I went to collect my debit for an account I had recently opened, I engaged the lady who assisted me with the card collection (that was an opportunity to remind her colleague of the query coz at that stage it was still a query). She was dismissive because I was trying to explain to her that her colleague said I was going to be contacted on Tuesday, she just told me about 3-5 working days TAT, and ATMs are done externally, I assume by SBV, today is the 7th working day, it is now a complaint. I still haven't had feedback regarding my query.
53 replies
79 months ago
Misleading advertising and bad service city
Today I was at Game stores in greenacres to purchase a cellphone. On display it's advertised as R1899, when I get to the till I am told that the phone is R1999, something which I was not advised by the sales consultant on the floor. The change in price is due to the fact that the cellphone for R1999 has a dual SIM, again this is something that I was not told. On top of the misleading advertising I get referred to a lady by the name of Rochinda who was anything but pleasant. I couldn't get a word in edgeways. I kept telling her to listen to me! I am highly dissatisfied!!!
105 replies
84 months ago
Bad customer service
I visited an FNB branch in Motherwell Port Elizabeth to apply for a new card, as well as a bank statement. The card was issued fine, however the consultant refused to issue me with a bank statement. She directed me to the ATM stating that her computer does not issue statements(which was a lie), she also stated that I needed to deposit cash in my account because the statement will not be issued if my account has a debit balance(which was another lie). Why direct me to an ATM when she has the function on her desktop? Mind you the ATM that she was referred me to had a queue of about 20 people. I did not mind paying for the statement if she were to issue it in the branch, I did not have the time to go to the ATM queue.
56 replies
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