Bad services rendaded by intercity express

Dear Intercity Express Team, I would like to formally lodge a complaint regarding the unacceptable service I received today from two of your staff members: Nkateko Mangena and Bekhisisa Nguluve. I contacted them to address an issue with a wrong pick‑up location, and the level of service I received from both gentlemen was extremely disappointing. They were rude, unprofessional, and lacked empathy throughout the interaction. At one point, one of them even spoke over me while I was still on the call, which was highly disrespectful. This was my first time using Intercity Express, as I usually travel with Translux. I regret not trusting my instinct when I noticed that Intercity was the only bus left going to Limpopo. Based on today’s experience, I am deeply dissatisfied and frustrated. I kindly request that this matter be investigated, and appropriate action be taken to ensure no customer has to experience such poor service again.