TM
Thendo M
Active since Feb 2018
5
Reviews
0
Industries
Reviews
5 reviews1 month ago
Bad services rendaded by intercity express
Dear Intercity Express Team, I would like to formally lodge a complaint regarding the unacceptable service I received today from two of your staff members: Nkateko Mangena and Bekhisisa Nguluve. I contacted them to address an issue with a wrong pick‑up location, and the level of service I received from both gentlemen was extremely disappointing. They were rude, unprofessional, and lacked empathy throughout the interaction. At one point, one of them even spoke over me while I was still on the call, which was highly disrespectful. This was my first time using Intercity Express, as I usually travel with Translux. I regret not trusting my instinct when I noticed that Intercity was the only bus left going to Limpopo. Based on today’s experience, I am deeply dissatisfied and frustrated. I kindly request that this matter be investigated, and appropriate action be taken to ensure no customer has to experience such poor service again.
0 replies
12 months ago
bad service
Nedbank MFC sent me an SMS to simplify things in terms of making a payment on my car - the text has a link to pay via easy pay which was said it will be an immediate payment, i follow the link and made a payment on the 26th April till today my payment is not allocated and my account is in Arrears however when i call non of the consultant is willing to help me they keep on sending me from pillar to post i was on a call for 2 hours singing the same song the last guy i spoke with told me i mut just be patient and i had explain to him that i have been trying to resolve this for the past 2hrs but he was not bothered i must just be patient i asked to speak with a manger and he dropped my call. I am very frustrated and i have been patient for long .i am struggling to understand why would MFC run a campaign and not be able to allocate a payment.
0 replies
37 months ago
Worse service ever
I opened an AFRICAN bank my world account and did a salary switch & debit order switch in march and 25th of march my salary was deposited into my world account and one of my debit orders ran twice , when i dispute with african bank i was told that is not possible to reverse one debit order i was then advised that a complaint will be logged on my behalf and indeed it was logged with a ref number :9454675007 and i will be contacted within 7 business days.no has contacted me not even a an sms or email when i call customer care they always say they are escalating my query and i will be contacted but still no one has called me yet. I am frustrated and regretting my decision of using African bank coz the service and the terms and conditions are stupid and unfair.
53 replies
100 months ago
Shocking Service
am done with capitec i have been banking with capitec for more than 5 years ,but the service am getting is shocking . after reporting my problem with capitec they didn't do anything with my query , payment was cleared yesterday ,the matter was reported on Monday within an 1 hour the stupid SMS you sending us about our money being safe it’s a lie , to all capitec users this is the best time to run for your money move to another bank before is 2 late.as for me and my family its good bye capitec
105 replies
100 months ago
Bad service
Good day I would like to complain about capitec bank i made a payment to standard bank account with an incorrect Amount i paid more than the required amount, called capitec right away spoke to a lady by the name of ziyanda but they are failing to help me instead they are saying they will charge me 200 for but the is no guaranteed that i will get my money back, Please help me
105 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (20%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)