Lack of Professionalism During Inquiry

I had a very disappointing experience with the International Hotel School, specifically with one of the consultants who returned my call last week after I requested a callback. When she called, I politely asked if she could call me back the following day as I was busy at the time. Instead of respecting that, she began speaking about NSFAS, which I found confusing because I did not ask about NSFAS. When I then asked a simple and reasonable question about whether the institution offers any form of financial aid (knowing that it is a private institution), she responded abruptly by saying it is a private institution and then dropped the call while I was still speaking. I found this extremely rude and unprofessional. As a prospective student seeking information, I expected basic courtesy and clear communication. Dropping a call on a potential student who is asking a genuine question is unacceptable and left a very bad impression of the institution. I hope management addresses the way prospective students are spoken to, as this experience does not reflect well on the school